United States
Always-on Support Team
Expertly Trained Travelling Concierge
Your Travelling Concierge has been trained in enhanced hygiene and distancing standards. They will monitor compliance and guest well-being.
Diligent Driver
Your driver has been trained to ensure your transportation and luggage is hygienically managed, so you can travel hassle-free. They’ll get you from one destination to the next with ease and sanitise all coach surfaces throughout your tour.
Global Around-the-Clock Support Team
In addition to your dedicated on the road team, our operations and guest support teams remain available behind the scenes, in contact and on call 24/7.
Hygiene Protocols & Distancing
Hygiene Equipment
Hand sanitiser is accessible and freely available. We ask that you bring your own medical face mask as in some destinations it may be compulsory to wear a mask in certain settings or in public places. We may also ask you to wear a mask whilst aboard our motorcoaches. Your international carrier, departure airport or a transit airport may require that you wear a face mask, please check the requirements with your airline. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. On tour, in the case of an emergency, personal protective equipment will be distributed to you.
Air Filters
Air within the coach is completely filtered and changed on average every 2 to 3 minutes, faster than most hospital operating theatres, which is mandated at 3 to 4 minutes. Our air filtration system is designed to create an efficient vertical and safe airflow that helps ensure impurities, like Covid aerosols, are not spread.
Quality Assurance
Quality checks will ensure that all travel partners meet local regulations and the established TTC, WTTC and WHO well-being protocols.
Priority Access
Skip the lines with priority access at landmark sites.
Sanitised Surfaces
All frequently touched surfaces inside your coach — including handrails, doors, tables, overhead lockers — plus your luggage handles, will be disinfected multiple times each day.
Smaller Groups, More Personal Space
With our smaller groups and uniquely reconfigured coaches with fewer seats, you benefit from more personal space.
Always up to Date
Our teams are always up to date and continue to adjust to the changing regulations from health authorities and local governments. They make changes behind the scenes so you are able to enjoy your tour.
Incident Response Protocol
Should an incident arise on tour, rest assured that we have protocols in place. We will direct distancing and coordinate with local medical support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.
We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.
TOURCARE was created in collaboration between USTOA, CATO and ETOA (United States, Canadian and European Tour Operators Associations). These guidelines provide direction for tour operators across all touch-points of a tour – staff, suppliers, and passengers – to ensure that health and sanitization protections are in place for each stakeholder and the communities visited. Sanitisation procedures recommended are those issued by the World Health Organization (WHO), the Centers for Disease Control (CDC), the European Centre for Disease Control (ECDC), and the Public Health Agency of Canada (PHAC), as well as local governmental health authorities.
