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MAKE TRAVEL MATTER® is a trademark of The TreadRight Foundation, registered in the U.S. and other countries and regions, and is being used under license
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clear searchThe prices listed in our brochure and website cover all hotel accommodations, all applicable sightseeing and admissions as per the itinerary, motor coach, cruise or rail transportation, services of a Travel Concierge, all meals as shown in the itinerary and porterage. All tips have been included for services on trip by dining-room staff, chambermaids and porters at hotels, airports, docks and train stations.
A definite departure has reached the minimum number of guests for the tour to operate. If a tour and departure date you are interested in is not yet definite, do not let this discourage you from booking. The more paid guests we receive, the odds of the tour operating increase.
In the slim case that we happen to withdraw a tour you are booked on due to a lack of numbers, you are entitled to a full refund on the funds already paid or if flexible with your time, we can move you onto another departure.
As a rule of thumb, a tour becomes a DEFINITE departure once we have sold approximately half of the maximum capacity of a specific departure.
A departure listed as Call Us on the website is almost full. In this scenario, one of our Travel Experts will need to confirm if the tour is still available.
If you select a departure and then receive a message saying that the departure is On Request, this means availability is limited. You will still be able to complete your booking request but your place won't be confirmed immediately. General tour requests usually take 24 – 72 hours to get confirmation. Your place on an On Request tour will likely be confirmed.
If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours.
Luxury Gold guests can book with confidence. You're free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.
All changes are subject to differences in rates and availability. This policy only applies to your Luxury Gold tour, airlines will have different policies and costs.
Please note: additional amendment fees may be incurred. For full details, please see our Booking Conditions.
For bookings made through a Travel Agent, please contact the agent if you're unable to travel.
If you booked directly with Luxury Gold, please Contact Us.
For trips departing within 24 hours, please call us using the phone number on the website.
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clear searchWe accept credit/debit card payments (Visa, MasterCard), AMEX and PayPal.
A deposit is required per guest to secure your place on the tour. Please see our Booking Conditions for further information.
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clear searchYes, you can book additional hotel nights through Luxury Gold. Many guests like to give themselves a little extra time in a destination before or after their trip.
If you haven't booked your tour yet
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date and follow the booking steps.
If you are booking through a Travel Agent, they can add your extra hotel nights during the booking process too.
If you have already booked your trip
Don't worry, you can still add extra hotel nights even if you've already booked.
If you've booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.
If you've booked directly through Luxury Gold, you can add additional hotel nights through the MyLuxuryGold Portal. Travel Agent Partners, please log in to TAP where you can add these. Alternatively, please Contact Us and we will be happy to add these extra nights for you.
Please note: All hotels are subject to availability.
The hotel will do its best to keep you in the same room, however, this can't be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check-in.
This will vary depending on the hotel.
When you receive your travel documents on the MyLuxuryGold portal your hotel booking will show whether breakfast is included.
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clear searchGive yourself peace of mind by purchasing a comprehensive travel insurance package to cover you for cancelations, baggage delays or loss, medical expenses and activities. Our 'Gold Seal Protection' offers a great deal on the additional cover.
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clear searchOur luxury guided tours are perfect for solo travellers. Our smaller group size is ideal for meeting like-minded travellers while your Travel Concierge tends to all the details and personalises your experience.
The price displayed on our tour pages is for a twin room. To check the solo price for a tour, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.
Once you've selected your trip and departure date, select 'Continue' to select your room type and check pricing/availability.
If you see the message that the room is 'on request', this means the departure has limited single-room availability. In this instance, we will need to request a single allocation.
Please Contact Us if you need any further assistance.
If you're a Travel Agent, you can see all pricing and availability in our Travel Agent Portal (TAP).
Notify your credit card providers of your travel details (specifying the location and duration of your vacation) to reduce the risk of your cards being frozen due to unusual activity.
Connect with fellow guests who will be travelling with you before you travel by registering on Luxury Gold’s online Community. This forum is a great way to seek advice from experienced travellers before you go, share your travel highlights, and stay in contact with friends after your tour.
Each of these apps is recommended to enhance your travel experience, keep you informed, and help capture every moment of your journey:
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clear searchMake sure you are aware of dress code expectations for the locations you will be visiting, particularly Muslim countries so that you can pack for your tour accordingly. When visiting a place of worship, shoulders will need to be covered so take a wrap or shawl with you.
Luxury Gold partners with Blue Ribbon Bags (BRB) to offer you peace of mind whilst travelling. As a guest of Luxury Gold, you are automatically enrolled in Blue Ribbon Bags' lost luggage retrieval service for all international flights purchased with us that start and end in your home country.
Blue Ribbon Bags tracks and expedites the return of all lost luggage by the airline and sends real-time updates via email and text message regarding the status of your delayed luggage, provided these details are added to your booking. Blue Ribbon Bags also pays a guaranteed amount for each lost bag that is not returned within 96 hours of your flight landing (in addition to any compensation by your travel insurance or airline).
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clear searchInformation about border crossings and visas, entry requirements varies by destination. Please check the destination you're visiting below for more information:
Europe trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on your holiday.
Guests are advised that only the countries you plan to visit can provide up-to-date information about their specific visa requirements. Guests should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Please check your itinerary carefully. Remember that requirements vary based on a passport's place of issue and that the process can take time.
Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country.
Please ensure that you always carry proper identification with you, as border crossings will need to see your entry documents and passports. Usually crossing borders is a very straightforward process that is managed by your Travel Concierge. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.
United Kingdom and Northern Ireland trips incl transiting travelers
From January 8, 2025 UK law requires travelers both entering and transiting through the UK and Northern Ireland to obtain an Electronic Travel Authorization (ETA) which must be obtained in advance of travel. It costs £10 and is valid for 2 years.
This is a tiered approach, with application for passports including but not limited to US, Canada, Australia, New Zealand and Singapore, open from November 27, 2024. For a full list of passports requiring the ETA for entry from January 8, 2025 or to start your application, visit the UK Government website.
For many other passport holders, you can still travel without an ETA until April 2, 2025 date but will require an ETA after this date. Applications for travel after this date will open on March 5, 2025. For full details please visit the UK Government website.
For more information, read our helpful ETA page. For all other entry requirements please check with your nearest consulate.
USA trips incl transiting travelers
US law requires travelers both entering and transiting through the United States are required to obtain an Electronic System for Travel Authorization (ESTA) which must be obtained in advance of travel. ESTA applications can be made at the U.S. Customs and Boarder Protection website.
Rest of the World trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks before your departure. It is strongly advised that you consult your Travel Agent (if applicable) and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.
Of course you can. You can book business or first class when you book your tour. We have fantastic contacts and rates with many airlines and our friendly team can assist with booking your flights. You can either request to add flights when booking online or call one of our team to book your tour, letting them know you also require flights.
Travelling internationally may require you to change planes in major airports and your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. When checking in for your flight ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.
Many airlines allow online check-ins and seat selection before you travel. It is worth finding out if your airline offers online registration, where you can receive an email or text message to notify you of any flight delays.
Airline seats are not guaranteed.
Some airlines will allow us to pre request seats in advance, where others will offer advance purchase seating once airline tickets are issued. Most airlines will allow guests to allocate seats at time of check in for flight(s). All seating availability and allocation is subject to the airlines terms and conditions.