How will Luxury Gold take care of my health and well-being?
When you travel with us, you can rest assured your health and wellbeing are our top priority. As well as implementing hygiene and wellbeing protocols that have been endorsed by the World Tourism & Travel Council (WTTC), our Travel Directors will always ensure that all protocols are adhered to, and will provide support and guidance to our guests.
How are the coaches cleaned and maintained to ensure they are germ-free?
We continue to follow government guidelines regarding our coaches. Groups travelling together will be seated together, and face coverings will be required where mandated, otherwise it is the choice of our guests if they wish to wear face coverings when travelling on the coach. Additionally, all surfaces will be disinfected multiple times per day, and due to our high performing air filters the air within the coach will be completely filtered and changed every 2-3 minutes (faster than most hotel operating theatres), to prevent impurities from spreading.
Will travel requirements be subject to different guidelines if I am travelling in a private group?
Whatever style of group travel you choose, all tour groups will be required to comply with local travel requirements, which your Travel Concierge will clearly explain to you once you are on tour.
Will I need to wear a mask the entire time on the tour?
You will need to wear a mask whenever your Travel Concierge advises it is mandatory to do so, and as you wish to do so for your own peace of mind and assurance. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. All tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you.
Will I be provided with personal protective equipment (PPE)?
Extra masks, hand sanitiser, and gloves will be available to all guests if you forget to bring your own. Please be sure to bring your own masks to ensure your comfort, and any PPE you may require to feel confident and assured.
Will my tour be cancelled if someone in my tour group gets sick?
If someone gets sick while travelling, we are not expecting the tour to be cancelled, however it will depend on the specific situation as we will need to follow the advice of local government and health authorities.
Will you be sharing my contact information with anyone else, such as local health authorities?
To comply with local health authorities we may be required to collect and share personal information for contact tracing purposes, for example at hotels, restaurants or areas of gathering. This information can then be used by local health departments to alert you if you may have been exposed to COVID-19.
Will you be adjusting the time spent onboard the coach, or in between rest stops?
It is possible that there will be amends to the days' timings and itinerary, taking into account new well-being protocol and distancing, however, rest assured this will not deter from the enjoyment of your tour. In the event that we may have to make amends to any planned activities or site visits, we will always provide an alternative that is as good as, if not better, than the original.
Will I be provided with a listening device for walking tours and how will these be cleaned after each use?
Each guest will be provided with their own personal VOX headset for the duration of their tour. These are fully sanitised between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own, brand new set of ear phones.
What happens if I am in a foreign country and that country then closes their borders due to an outbreak of COVID-19?
If a country closes their borders due to an outbreak while you are travelling with us, your Travel Concierge (with the assistance of our operations and guest support teams), will work together to help every guest return home safely. If required, they will arrange extra hotel nights for guests who are unable to fly out the same day.
If your flights were booked with us, we would be your contact for the airline and manage this process for you. If your flights were booked independently of us, we can assist you by booking a one-way ticket to return home. Upon your return you would then need to reach out to your insurance company. Any fees incurred would need to be paid by the guest while in destination.