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Luxury Gold journeys* now include a specially trained and dedicated Well-being Director to provide additional support and assistance during your travels.
The Well-being Director takes a proactive approach to your welfare and dedicates their attention to the latest hygiene and physical distancing protocols throughout your journey. Up to date with the latest regulations from the World Travel & Tourism Council (WTTC), World Health Organisation (WHO) and local government authorities, they are always available to overcome any concerns. Your Well-being Director will support your Travelling Concierge and driver in making your holiday perfect for you, so you have peace of mind to enjoy your experience fully.
*Well-being Directors are not available on Australia, New Zealand and Japan journeys. Well-being directors can be arranged for Custom Groups for a supplementary charge.
We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.
TOURCARE was created in collaboration between USTOA, CATO and ETOA (United States, Canadian and European Tour Operators Associations). These guidelines provide direction for tour operators across all touch-points of a trip – staff, suppliers, and passengers – to ensure that health and sanitization protections are in place for each stakeholder and the communities visited. Sanitization procedures recommended are those issued by the World Health Organization (WHO), the Centers for Disease Control (CDC), the European Centre for Disease Control (ECDC), and the Public Health Agency of Canada (PHAC), as well as local governmental health authorities.