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We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy. That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and well-being of our guests and team has always been, and always will be, our primary concern.
Luxury Gold journeys* now include a specially trained and dedicated Well-being Director, working alongside your Travelling Concierge to provide additional support and assistance during your travels.
In this new, fast changing COVID-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the needed peace of mind during your travels in these new times.
A dedicated Well-being Director, up to date on the latest health authority and local government guidelines, will be available on all journeys* of more than 20 guests. They will ensure daily adherence to all well-being protocols and will always be available to support you. Supported by the Well-being Director, your Travelling Concierge who has been newly trained in enhanced hygiene and distancing standards, will monitor compliance and guest well-being.
*Not available on Australia, New Zealand and Japan journeys.
It’s not just your Travelling Concierge and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.
Our customized luxury coaches are sanitized before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations.
Our drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
All our guests are asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitizing when required. Hand sanitizer is freely available on board for our guests to use throughout the day. Please bring your own washable face mask and gloves with you, as these are required to be worn in public in some countries, and additional hand sanitizer to make you feel comfortable.
Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes are available for guest distribution on all trips.
We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
Thanks to our perfect-sized smaller groups, with an average of 28 guests, there’s less queuing whilst embarking and disembarking, as well as at hotels and attractions, so it’s easier to maintain a comfortable physical distance. On guided journeys in Europe and North America you travel on our customised luxury coaches with fewer seats and you not only enjoy twice the legroom of a standard coach but also more personal space on board. We also offer Special Small Group Departures with an average of 15 guests, affording you even more of an opportunity to physically distance should you wish.
As part of The Travel Corporation (TTC), Luxury Gold is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your well-being. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are vacationing with us.
In choosing to travel with Luxury Gold, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.