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Concierge Tips, Europe, Luxury Journeys

How Travel Concierge Elena Makes Italy Sparkle

July 16, 2024 by Leanne Williams No Comments
Travel Concierge Elena ia pictured smiling with a blue jacket on a street in Italy

Rome, Florence, Tuscany and Venice. Known for its soaring frescos, delectable gelato, rolling vineyards and la dolche vita, there’s noting quite as thrilling and decadent as a luxury vacation to Italy. We invite you to join us on an indulgent 12-Day guided tour showcasing this sensational country at its finest and made even more exceptional by your Travel Concierge.

We spoke with Elena, a Luxury Gold Travel Concierge since the brands inception in 2011 and an Italy expert. She tells us more about going above and beyond to make your Ultimate Italy journey incredible.

“To me Luxury travel means superlative. Exclusive. Absolute perfection,” explains Elena. “Every time, I go above and beyond for all the guests. I take care of them, and I do it with passion and sincerity.”

For travel inspiration read our Italy destination guide

 

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Benvenuto Italy

Your Ultimate Italy small group journey starts in Rome – The Eternal City. The Vatican Museums, Roman Forum and Colosseum take center stage, combined with free time to soak up the delight of Italy’s capital in your own way. The five star Palazzo Montemartini is perfectly located in the heart of the city, for you to explore at your own pace. You’ll spend two nights here before travelling to the ill-fated city of Pompei.

Once you arrive your Travel Concierge is by your side to help you settle in. Fluent in the local language and an expert in your destination, Elena helps guests make the most of their luxury vacation to Italy with her little black book of contacts and restaurant suggestions galore.

Discover this on: Ultimate Italy

Sunset over Rome showing a river and bridge in front of St Peter Basilica

Exceptional service means personal service

More than a master of logistics, to be a Travel Concierge is to go above and beyond for all the guests. Elena explains that taking time to get to know each guest personally is the secret. “When I know somebody is really interested in something, then I can really see an opportunity that will make their magical moment for them.

“I recall a couple that were celebrating their 50th anniversary on one of my tours. They never asked me anything, but I knew it was their anniversary so, I arranged for a surprise during our Michelin-starred lunch on the Isle of Capri. The best part was that the waiters came out with all sorts of instruments when we presented them with a cake, candles and Champagne, and they just had a marvelous time, lots of fun.”

You may also like: Sunshine on a plate: Travel Concierge Dom on his love of Iberia

 

Michelin-starred dining on the Isle of Dreams

With expectational dining a hallmark of every Luxury Gold journey, Michelin-starred dining on the Isle of Dreams, Capri, is one of the highlights of Ultimate Italy. This sun-drenched isle is the epitome of the celebrity lifestyle, and lunch at Le Monzù offers both sensational cuisine and spectacular views on your luxury vacation to Italy. With your Travel concierge ensuring each moment is seamless, you’ll arrive by open-top taxi and enjoy a private cruise showcasing Capri’s dramatic coastline, winding your way through hidden coves and visiting the famous White Grotto.

You may also enjoy reading: These Are Our 15 Favorite Michelin Star Restaurants in Italy

A round table with white linen is set for dinner in front of a window showing a view of mountains and sea in Italy

Photo credit: @lemonzurestaurant on Instagram

Get into the heart of rural Italy

Away from the shining cities, Italy’s rural landscapes and communities are very special. In Umbria personalize your day – be guided through the incredible frescos at the Basilica of St. Francis with a local historian view. Or, with the help of a local gourmand, learn the roots of Umbrian cuisine. Elena is on hand to help guests choose, finding out their preferences and suggesting the perfect fit.

In Perugia enjoy a special a MAKE TRAVEL MATTER® Experience and meet fourth-generation weaver Marta, who shares the art of medieval Umbrian tradition of loom-weaving. And in San Gimigiano, enjoy a private wine tasting tour with the owners of Guardastelle Estate and indulge in sensational gelato with World Champion Gelato maestro, Sergio Dondoli.

Bookmark for later: This Little Gelateria in San Gimignano May Just Serve The Best Gelato in All of Italy

Tuscany landscape with farmhouse in the mist

Special surprises

“One of the best parts of our job is the fact that we can be so creative,” says Elena. “Each time we can personalize flourishes and surprises according to the guests that we have on our trip, or to the place where we are. It can be some chocolates delivered to the room, or maybe a special cake.

“Sometimes we can offer it to them in an informal but thoughtful way and that makes it just so special. Or we can go to the other end, because Luxury Gold is a high-end product, and we can offer something really exclusive. So, we are always making memorable moments.”

Foodie heaven in Florence and Pisa

As well as soaking up the main sights, your two days in Florence and Pisa are a gourmet delight. There’s no better way to get to the heart of Italy than through the cuisine.

You’ll have opportunity to explore Florence’s markets and gourmet stores with a local food expert, and take a foraging trip for truffles, guided by an expert truffle dog. You’ll also learn from a professional Italian chef how to roll pasta by hand. With opportunities to choose where you dine, Elena is on hand with suggestions for restaurants and dining experiences for every preference. She’ll also take care of any transport booking or guide you to your destination.

You may also like: Exploring the World’s Most Renowned Truffle Regions

The glitz of the Cinque Terra and VIP Venice

Your 12-day luxury vacation in Italy finishes up with a visit to the cliffside town of the picturesque UNESCO-listed Cinque Terra before the grand VIP finale, Venice. You’ll arrive by water taxi to your luxury hotel the Palazzo Nani Venice, and step behind the velvet ropes of Doges Palace for a private, after-hours tour. Ancient glassblowing and a serenaded gondola ride are just some of the delights in store, of course paired with delicious dining as you finish your journey in style.

You may be interested to read: 100% Meaningful, 100% Memorable: Why Every Luxury Gold Journey Matters

The secret to making guests feel extra special?

“Above and beyond the everyday care of each guest, I listen to them and try to understand their interests,” says Elena. “One of the questions that I always ask on the first day when I’m meeting my guests is ‘what is the reason for having chosen this trip?’ And this is the moment where I can get the most incredible stories, which in turn enable me to personalize their journey. Sometimes they’re coming back to their roots, sometimes it’s a special occasion. Sometimes they’ve overcoming some difficult times so it’s a moment of joy, and sometimes it’s just a treat and they just want to explore exquisite destinations in the most luxurious way.”

Discover Italy in luxury style on our Ultimate Italy small group journey

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Concierge Tips

The Ultimate Japan Packing List: What to Take On Your First Trip

June 26, 2024 by Jess Williamson No Comments
View from room in Japan

If planning your Japan packing list is stressing you out, then you’re in the right place. Our comprehensive list of what to pack for Japan will have you covered whatever the season, and whatever the weather decides to throw at you. Are you ready to visit Japan? With this packing list, you will be. 

What should I pack for 2 weeks in Japan? 

Shoes that are easy to slip on and off 

Many places in Japan require you to take off your shoes upon entry, from restaurants to temples, so having a pair of shoes that’s easy to get on and off will come in very handy. If you’re unsure whether you should be taking off your shoes, look out for tatami mats – if you see them, it generally means shoes off. Obviously you don’t want to then be barefoot (especially in the summer if you’ve been wearing sandals), so make sure you pack some small socks for these instances too. It’s a good idea to keep them in your bag as you sightsee around Japan. 

Related reading: A Haven of Tranquillity: Discovering the Best Luxury Spas in Japan

Tatami mat room Japan

Comfortable walking shoes 

Tokyo was named one of the most walkable cities in the world and the number one most walkable city in Asia, so it goes without saying that a good pair of walking shoes is a Japan packing list essential. We’d recommend breaking any new pairs in before your trip.

Weather dependent clothing 

Particularly in the shoulder seasons of spring and fall, Japanese weather can be changeable with the threat of sporadic rain showers, though these won’t be a problem if you’re adequately prepared! Obviously the clothes you pack will depend on when you’re traveling to Japan – more on that later with our Japan packing list for each season below. 

Discover majestic Japan on our luxury Japan tour.

Shibuya, Tokyo

Japanese yen 

Our best tip is to withdraw Japanese yen once you arrive in Japan – don’t get it at home as you’ll get a terrible exchange rate. There are a number of ATMs in Japan; 7-11 convenience stores offer the easiest option as they’re open 24 hours a day, while Japanese postal ATMs also accept most foreign cards but are only open during post office opening hours. We wouldn’t wait too long to get your cash, however; Japan is a very cash-oriented society, even more so in rural areas. Though a growing number of shops and restaurants accept most credit and debit cards, you don’t want to get caught out.  

Japan Bullet train

Japan rail pass 

If you’re planning on traveling around Japan, then a Japan Rail Pass will be invaluable to you. It grants unlimited travel across Japan’s JR Network, including the Shinkansen bullet trains and conventional rail lines, covering over 20,000 km of rail. Not only is it convenient (no more panicking at foreign train stations), but highly cost-effective as well – a round trip between Tokyo and Kyoto costs about the same as a 7-day Japan Rail Pass, which offers unlimited travel for the same price.  

It’s a physical ticket, so make sure you order it at least two weeks before you fly to Japan (although you can order it up to six months in advance of your trip) to allow ample shipping time. Additionally, the Japan Rail Pass includes access to local JR buses, ferries, and the Tokyo Monorail. It also offers various discounts at hotels, shops, and museums. 

All the usuals  

It goes without saying that you’ll need to sort any visas, passports, and travel insurance with plenty of time before your trip. Make sure your passport has at least six months validity from your return date, and one empty page. Travelers with U.S. passports must have visas for short-term visits (up to 90 days).

What to wear in Japan 

Prepare for Japanese weather 

The weather in Japan can vary greatly as it has distinct seasons, but the weather can vary within seasons too – particularly during the spring. Here’s your Japan packing essentials for each season. Your Japan packing list will depend greatly on what time of year you’re traveling. To get the most out of your trip to Japan, you’ll want to be appropriately dressed. 

Read more: Guardians of a National Icon: Meet Japan’s Cherry Blossom Doctors

Cherry blossom along river in Japan

Spring (March to May) 

With the cherry blossoms in full bloom and mild weather, spring is the perfect time for exploring – just make sure you pack a rain coat! 

  • Light layers of clothing, including both T-shirts and long-sleeve shirts, and thin sweaters. 
  • A thicker jacket or cardigan. 
  • A raincoat and, if you have room, an umbrella. 

You might also like: Bird Costumes and Cherry Blossom: Why Spring is the Best Time to Visit Japan

Summer (June to August) 

Summer in Japan starts with the rainy season in June and July, which is when you’ll absolutely need a waterproof. The weather starts to become warmer and more humid towards August.  

  • Breathable, light clothing including shorts, camisoles, t-shirts, dresses, and skirts.
  • Sunscreen, sunhat and sunglasses. 
  • Swimsuit if you plan on visiting the beach or onsen (hot spring).
  • Comfortable sandals (with a spare pair of socks for entering traditional buildings).
  • Insect repellent. 
  • Breathable waterproof in case of showers.
  • A handheld fan to wave away the heat. 

Kyoto, Japan in Fall

Fall (September to November) 

Visiting Japan in fall allows you to see the beautiful changing of the seasons as the foliage turns a stunning shade of oranges and reds. The cooler weather makes it the perfect time to explore on-foot, though around September time comes typhoon season, bringing a risk of heavy rainstorms, getting drier towards November.

  • Easily-layered clothing, including long-sleeve tops, light sweaters and a jacket for the evenings.
  • Scarves, gloves, and a hat for late autumn chill. 
  • Waterproofs for unexpected showers. 

Lanters in Japan

Winter (December to February) 

Winter in Japan varies from mild temperatures in the southern regions to cold and fairly snowy in the northern areas. Time to wrap up warm! 

  • Warm clothing and layers, such as thick sweaters, thermals and a decent coat. 
  • Water-resistant walking shoes.
  • Thermal socks and gloves. 
  • Scarves, beanies and earmuffs if you’re traveling further north. 

Dressing appropriately in Japan 

It’s not just the weather you need to think about when it comes to packing your clothes. If you’re walking around temples and shrines, it is a good idea to be respectful and have a top layer with sleeves and no tummy or cleavage showing. However, it is not a rule and you’ll sometimes see Japanese people not following these dress-code standards.  But as an outsider, I feel like being respectful ( or, at least, showing that you’re trying) is more important. 

Japan temple overlooking Mount Fuji

Though tattoos have been legal in Japan since 1948, it’s worth remembering that it’s best to cover them up in temples, shrines, and ryokan (a type of traditional Japanese inn), while tattoos are banned at most onsen hot springs, swimming pools, water parks, and beaches. You can cover them up with clothes or bandages. 

What not to bring when travelling to Japan 

One thing you should add to your Japan packing list is suitcase space. Make sure you leave enough room to bring back any mementos from your trip – pack light so you can make the most of the incredible shopping districts like Tokyo’s Shibuya and Ginza.

If you’ve traveled internationally, you’ll be familiar with the rules and customs of flying. In case you’re not, items such as meat, fresh fruit and vegetables, and counterfeit items are prohibited when flying in and out of Japan.

Now you know what to bring, it’s time to see Japan for yourself on our Japan luxury tour. 

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Concierge Tips, Luxury Journeys

Flying First Class: The Luxury Gold First-Timer’s Guide

June 14, 2024 by Jess Williamson No Comments
Sunset view from airplane window

If you’re looking at flying First Class for the first time, then congratulations. Flying First Class is certainly the best way to begin your trip, bookending your journey with the ultimate luxury travel experience. Read on to discover whether First Class travel is for you, all you need to know before boarding, and the various First Class offerings from different airlines. 

Flying First Class will transform your travel experience, no matter how many times you’ve flown before. Prepare to relax in a whole new level of comfort and convenience, though to really make the most of this luxury mode of travel, it can help to understand the nuances of First Class. From booking to landing, every step of the journey is designed to enhance your experience.  

Read more: 10 Best Airlines For Business Class

Flying First Class vs Business Class 

When it comes to luxury air travel, flying First Class is as good as it gets – on most airlines, First Class is the step above Business Class. Whereas in Business Class passengers can enjoy pre-flight lounges as well as lie-flat beds, spacious legroom, and multi-course meals in-flight, each aspect of flying is even more opulent in First Class (but more on that later).

Sunset light on airplane seats

Whether you’re flying Business or First Class, know that both are a significant step up from economy class – both offer superior comfort and service, though First Class offers more luxuries and privacy, whereas Business Class balances between indulgence and practicality.  

Benefits of Flying First Class 

There are a whole range of benefits to First Class travel, and they begin long before you board the plane. As a First Class traveler, you’ll have access to priority check-in, security screening, boarding, and baggage handling, as well as free checked baggage and increased baggage allowances. Once you arrive at the airport, queuing will become a distant memory – minimize your wait time with expedited check-in, security, and boarding, along with exclusive airline lounge access. 

You might also like: Take a Glimpse Into Luxury Air Travel of the Future With These Stunning Designs

On-board, relax into plush seats (with some airlines offering private suites), recline to a lie flat bed, and, with some airlines, tuck into gourmet food from renowned chefs. Throughout your flight you’ll be able make the most of the amenity kit provided, containing comforts from noise-canceling headphones to designer toiletry kits. Wherever you’re flying to, you can rest easy knowing that the flight attendants will be giving you their full attention for the full First Class experience. 

What to Wear When Flying First Class 

While most airlines don’t have a dress code for First Class cabins, many passengers opt to wear business-casual attire rather than the usual sweats and flip-flops – if you are looking to dress on the more formal side then slacks, skirts, or chinos will suffice, paired with shirts or blouses. However, what you choose to wear completely depends on the length of your flight and, at the end of the day, your comfort is what matters. Many airlines give First Class passengers pajamas to wear during long-haul flights, so if you’ll be changing into those then don’t worry too much about what you’re already wearing. 

first class airplane cabin

First Class on International Flights 

To get the most out of flying First Class, it’s best to book your First Class ticket on a long haul international flight. These longer journeys offer a heightened level of comfort compared to a domestic First Class ticket, the latter of which is less likely to have all the luxury amenities mentioned above. If lie-flat beds, luxury food and drinks, and top-tier amenities are important to you, then choose First Class on an international flight. Not only that, but you’ll also be able to enjoy all those luxuries for longer! 

Read more: The airlines with the most luxurious First Class bathrooms have been revealed

Flying First Class on American Airlines 

If you’re flying within the U.S. with American Airlines, First Class marks the highest flight level. However, on some long-distance flights (both domestic and international), you have the option to book seats in Flagship First or Flagship Business classes, which are the most luxurious options on offer from American Airlines – passengers will enjoy lie-flat seats, access to the Flagship Lounge, luxury bedding, and exclusive toiletry kits.  

airplane in sky

Flying First Class on Delta Air Lines 

If you’re traveling First Class with Delta Air Lines, you can choose from either Delta One, availably predominantly on long haul and international routes, and Delta First, available domestically. Delta One is the airline’s most premium cabin, offering lie flat beds, premium meal service, access to Delta Sky Clubs, and more – if you’re lucky enough to fly on Airbus A330-900neo or A350 aircraft, you’ll get to experience the new Delta One suite with full-height doors that slide closed for maximum privacy and 18-inch entertainment screens. For domestic flights, Delta First offers accelerated check-in, security, boarding, and baggage handling, with slightly larger seats and more legroom than economy.  

Is First Class Worth It?  

Flying First Class is the epitome of luxury air travel, with every step of your journey made to make your travel experience as seamless and enjoyable as possible. Of course, only you can decide if flying First Class is worth it for you, but if supreme comfort and arriving at your destination well-rested and looked after are a priority for you, then flying First Class is the only way to go.

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We invite you to embark on a travel experience unlike any other. Join us as we explore exotic lands and distinctive destinations, in exquisite style and comfort. At Luxury Gold, it’s our pleasure to make your next journey extraordinary. Allow us to share our unparalleled wealth of expertise and insights, accumulated over nearly 100 years as leaders in luxury travel.
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