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For your ease and comfort, full-service in room porterage is always included. Your luggage will seamlessly be delivered from the coach into your hotel room, all overseen by your Travel Concierge. On departure days, the porters will ring your room to personally handle the transport of your bags, so there is no need for you to move your suitcase outside your hotel door.

The Ruebens At The Palace Doormen
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How Blue Ribbon Bags Baggage Protection Works

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Rest assured, before you depart for your journey, you are auto enrolled and registered with Blue Ribbon bags.

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If your bag does not accompany you to your international flight’s end-point destination, you must report it to the airline before reporting it to Blue Ribbon Bags. Please file a lost baggage claim with your airline and retain the tracking number.

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Once you have filed your lost baggage claim, notify Blue Ribbon Bags within 24 hours of your flight landing via phone (+1 888 224 4243) or online and share the airline tracking number.

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Blue Ribbon Bags will track your bags and provide you regular updates.

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If you have any questions, you may contact Blue Ribbon Bags via email. They are available 24 hours a day, seven days a week.

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Your Blue Ribbon Bags service agreement number is: LGJBGS plus your booking number. For example, LGJBGS A123456.

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Your Travelling Concierge is available during your tour to help you, so please let them know if you need any assistance.