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Your Well-Being Director

On 2022 tours alongside your Traveling Concierge, a dedicated Well-being Director* is available to support your journey. Most Covid-19 restrictions are now removed across the world, and in the unlikely instance a situation should arise during your tour, your Well-being Director is available to provide support 24/7, either virtually or in person. Well-being Directors are also available to support with things like testing to fly home or re-entry requirements.

 

Fine Dining With Tour Director

Always-on Personal Support and Assistance

The Well-Being Director will always be available to you and ready to answer any questions or concerns relating to your well-being. They’ll be specially trained to provide you with latest information on international developments and guidelines that contribute to your well-being while traveling. They’ll provide personal support with luggage management throughout your holiday, ensuring all handles are sanitized during loading and unloading. Your Well-Being Director is also available to help you with spa and beauty appointments at your hotel and to lead early risers on wellness walks as fitting within your itinerary.

Tourists In The Restaurant

Partner Engagement and Compliance

As part of The Travel Corporation (TTC), we’ve strengthened our already high health and hygiene standards, reflecting our 100 years of guided vacation and hospitality experience. Our latest protocols are aligned with the guidelines provided by the WTTC and WHO. The Well-Being Director is responsible for checking that all hotels, restaurants and other venues that you will visit on your holiday meet these expected standards.

A Group Of Tourist Enjoying Their Tour

Daily Monitoring of Hygiene Standards

The Well-Being Director will undertake daily monitoring and health checks of all guests, as well as the Traveling Concierge and driver. They'll also support the driver in daily sanitization of the coach and ensure all hygiene and well-being regulations are met each day.

*The Well-being Director may be withdrawn without notice if they are considered no longer necessary. The Well-being Director support is only offered on trips for 15 or more guests and excludes destinations in Africa, Asia, Australia and New Zealand.

 

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We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.

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TOURCARE was created in collaboration between USTOA, CATO and ETOA (United States, Canadian and European Tour Operators Associations). These guidelines provide direction for tour operators across all touch-points of a tour – staff, suppliers, and passengers – to ensure that health and sanitization protections are in place for each stakeholder and the communities visited. Sanitisation procedures recommended are those issued by the World Health Organization (WHO), the Centers for Disease Control (CDC), the European Centre for Disease Control (ECDC), and the Public Health Agency of Canada (PHAC), as well as local governmental health authorities.