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Updated: July 14, 2020
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the well-being of our guests and our teams has always been – and will always be – our first priority.
We are here and want to help you. Due to government mandates our offices are now closed, and our teams working from home. The volume of calls is immense, and this change has impacted our already stretched service levels.
To avoid long call wait times, please use this form here to contact us. We will respond to all requests in order of departure date.
Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.
Due to ongoing uncertainty, spiking cases of COVID-19, and in accordance with travel restrictions imposed by government advisories worldwide, Luxury Gold has suspended all journeys departing up and until November 30, 2020.
If you have a booked trip during this suspension period, please rest assured that you have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before December 31, 2022.
You are eligible to either:
Future Travel Credits can be redeemed with Luxury Gold or any other TTC brand (Insight Vacations, Trafalgar, Brendan Vacations, Costsaver, Uniworld Boutique River Cruises, U by Uniworld River Cruises) on any destination or trip for travel before 31 December 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member. Learn more about Future Travel Credits here.
Please note: these policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 16, 2020.
Please click here for details on the postponement and your rebooking options.
Have peace of mind knowing you have the flexibility to change the land portion of your journey to a new destination or date, free of charge until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
Please also rest assured that our distancing and hygiene protocols on all of our journeys meet requirements put forth by world health and local authorities, including the World Health Organization (WHO). Our new well-being approach adheres to the global safety protocols from the World Travel & Tourism Council (WTTC) and is recognized by the WTTC Safe Travels stamp, which outlines global safety and hygiene for Travel & Tourism, designed specifically to address COVID-19. See all the details here.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-journey travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us.
In choosing to travel with Luxury Gold, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
Please click here to get in contact with us.
Future Travel Credits are Transferable
Your Future Travel Credit is valid on any brand within The Travel Corporation (TTC) which includes Luxury Gold, Insight Vacations, Trafalgar, Costsaver, Contiki, Uniworld Boutique River Cruises or U by Uniworld River Cruises, African Travel and Red Carnation Hotels. Whatever your taste, whatever your pace, we have a travel style that will suit your needs and desires.
Your Future Travel Credit can be used on any priced journey. If your new journey is less than your future travel credit amount, you can keep the remainder as an Future Travel Credit for another journey in the future. Or, you may add on airfare, pre or post night hotels or prepaid gratuities. Credits can also be used across multiple guests or bookings, so you can bring family or friends with you on your next journey.
Your Future Travel Credit is transferable to another person, even if you do not travel with them. If you would like to gift your Future Travel Credit to another individual, please just send an email with your booking number, the amount of your Future Travel Credit you would like to transfer (if not all) and the name of the individual you would like to be the beneficiary of the funds. If they do not have a booking yet, please just let us know and we will create one which will be their reference for their Future Travel Credit.
*The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.
** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the journey and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022. If the new journey or departure is more expensive than the original, you will be responsible for the difference in price; if the new journey or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new journey. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to journey changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply. CST#2077132-20
All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.
Updated: July 14, 2020