Ever wondered about those special ingredients that go into creating a Luxury Gold tour? From selecting the most appealing destinations, finding exceptional hotels and exclusive experiences, to thinking of every moment that weaves your journey together, it takes a special person to make such a special journey. Combining expertise with passion and dedication, we spoke to tour planner Karen Gower, to find out more.

For travel inspiration take a look at our collection of small group journeys

First and Foremost, I Think Like a Guest

Karen joined Luxury Gold at its inception over ten years ago, initially as a Travel Concierge before taking on the role of Travel Experiences Manager Europe in 2024. “I fell in love with the product, and it’s been my life ever since,” she says with pride.

“I don’t think that there’s anybody in the company that has had the privilege to get to know as many Luxury Gold guests as I have personally. Eating with them, spending time with them and walking them through itineraries. So, I’m able to put myself in their shoes.

“I ensure this personal touch permeates throughout a Luxury Gold itinerary, a true understanding of who the guest is and what their expectations are. And it’s of course all cemented together by your Travel Concierge, the master of ceremonies at the helm of every journey.”

You may also be interested to read: The 7 secret skills of every Luxury Gold Travel Concierge

Tailoring Each Journey, Your Travel Concierge

“I encourage each Travel Concierge to carefully consider each guest as an individual,” says Karen, “making a note of their interests and what excites them. Through this they can look for how we can make their trip personal to them. It is the little extras that make the difference, small, noticeable touches can affect a guest’s time with us and make their trip extra special.

“The other thing that is so important to our guests is not to have to think while they are with us. We take care of everything they need and think of everything they haven’t even thought of. You leave your luggage for the porter, and it magically appears in your next hotel room. We take care of special diets, so guests don’t have to explain every time to a restaurant. It is a seamless way to travel, you are even picked up from home and taken to the airport.”

Meet one of our exceptional Travel Concierges: How Travel Concierge Elena Makes Italy Sparkle

Luxury Takes Many Forms

When creating new itineraries and experiences, Karen tells us she focuses on the unexpected. “I’m always looking for something that’s a bit different, something that guests wouldn’t do on their own,” she says.

“That’s the benefit of traveling with Luxury Gold. We show you things that you wouldn’t otherwise come across, such as that little local bakery behind the hotel that sells the most exquisite pastries, but nobody writes about because its local.”

“Authenticity is also a luxury. For example, it might not be appropriate to have a fine dining experience, if that’s not the local food. But the opportunity to dine on traditional local fare at a small local restaurant, tasting traditional recipes and the local wine is a truly exceptional experience.

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Connection and Passion are Key

“We hear a lot from guests about how much they love contact with local people,” Karen says. “Passionate local people with a story to tell. Maybe they’re preserving their cultural heritage or sharing their cooking skills. This is a luxury when you explore new places. Everyone can tick things off their bucket list, but you never forget that personal contact and that passion that somebody has shown for something that you might not have even known about.”

“The traditional Moll farm that we visit in Norway on Timeless Scandinavia is a great example,” she tells us of one of our MAKE TRAVEL MATTER® Experiences, adding that nobody would ever go up there without us knowing about it. “We meet the owner whose family has been there for generations and are invited into her home. She sings to our guests, gives them the apple cake made from their apples by the local bakery makes and talks about the historic paintings that she’s got in the rooms of her house. She tells us the significance of her home and how she’s preserving a way of life. That is so important, and it is probably not mentioned in any of the guidebooks.”

Discover this on: Timeless Scandinavia

We’re The Envy of Other Travelers

“Luxury also means exclusivity, which I weave this into every Luxury Gold journey” explains Karen, citing the after-hours VIP visit to Doges Palace in Venice as an example, a highlight of our Ultimate Italy itinerary. “Like a film star, you cruise down the Grand Canal in a water taxi past the spectacular buildings. Its towards the end of the day so most tourists have gone home. We meet our Local Expert, Silvia in Saint Mark’s Square and make our way over to the old doors of the palace which swing open, just for us, which is incredible.

“Often there will be a few people in the square who will approach because they think the palace is opening, and we have to say “I’m really sorry, we’d love to help but we have a Luxury Gold private tour, and then we waltz into the palace!

“It’s an exclusive moment to the extent that in on massive room, you stop in one corner and jump slightly on the floor and, because all of Venice is floating, you can actually feel the floor moving, which is something you couldn’t do if it were open to the public. So that is an incredible experience.”

Of course, exclusivity and authenticity don’t mean that any big moments are missed. “On all of our journeys you will see the big experiences you would expect of the location,” says Karen. “We ride the Glacier Express on Majestic Switzerland and enjoy a VIP after-hours visit to the Tower of London on British Royale.

Discover this on: Majestic Switzerland and British Royale 

You may also be interested to read: After Hours: Travel Like a VIP With These Exclusive Experiences

Sustainability is at the Core of Every Journey

“For Luxury Gold, and all our sister brands at The Travel Corporation, responsible travel is a core base of our journeys,” Karen says. “The goal of our How We Tread Right sustainability strategy is to include a MAKE TRAVEL MATTER® Experience on at least 50% of itineraries by 2025, but we’re proud to say we have already surpassed this. Every journey has at least one MAKE TRAVEL MATTER® Experience, with some tours featuring many more.

“These experiences give something back and leave a positive impact on the places we visit. They also offer exclusive opportunities to meet some amazing people We also responsibly source all hotels and experiences, ensuring our impact is positive everywhere we go.”

Karen cites meeting Tracey from Tracey’s Farmhouse on Ultimate Ireland as a highlight for guests and in Perugia, Italy, “fourth generation weaver Marta who we meet on Ultimate Italy has an incredible story to tell about preserving her craft, and is an amazing person who our guests just fall in love with.”

Read more about our commitment to responsible travel: 100% Meaningful, 100% Memorable: Why Every Luxury Gold Journey Matters

Time to Enjoy, and Time to Personalize

“When planning a tour, it is very important to keep the pace of the tour in mind at all times,” Karen explains. “With Luxury Gold we’re aiming to cover everything, but make sure that the guests don’t feel rushed or indeed too tired. Afterall time is the ultimate luxury.

“Personalization and Luxury Gold go hand in hand, and true to that a key feature of our journeys is that guests have enough free time to be able to tailor their tours. Our expert Travel Concierge’s are on hand to assist with recommendations, be that for dining, excursions or just a special moment. It’s a more personal service because there are a maximum 24, average of 18 guests on our luxury small group tours. In their free time, guests might be looking to continue with sightseeing, or simply to rest and enjoy the amenities of our fabulous hotels. They may have a spa treatment booked by their Travel Concierge or wish to join them in a surprise little extra walk or talk.”

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Our Collection of Luxury Gold Hotels

With these carefully selected properties a hallmark of Luxury Gold journeys, Karen tells us “We definitely favor two or three nights stays on our itineraries,” adding that exceptionally there are some one-night stays when it is a comfort stop in order to avoid an overly long or tiring travel day. “Each tour fits together like a puzzle. It’s a synergy – the sum of the whole greater than each of its parts and a crucial part of that puzzle are the hotels,” she says.

Ranging from heritage properties, boutique city stays to extravagant castles and rural properties with sensational views, Luxury Gold hotels are a destination in themselves. Karen explains that a great deal of thought and care goes into their selection, with each looking to “add something extra to every itinerary.”

“As a rule, our hotels are five-star when available, and always in a great location,” she says, explaining that if 5 star is not available, as in some more rural locations, a high-end four star will be sourced and usually with upgraded rooms. “For example, the Hotel Union overlooking Norway’s sensational Geirangerfjord is a 4-star hotel, with its fjord view rooms offering the most breathtaking views you won’t want to leave – pictures just don’t do it justice.”

“Each property is considered on a case-by-case basis, and from a personal view. Generally, a central location is preferable to somewhere on the outside of the city, but if the quality of the hotel warrants being slightly outside and doesn’t put our guests at any disadvantage, I would choose the better property. Guests also need to be able to go out and about easily. But superior quality is always front of mind.”

Learn more about this sensational hotel: How to Spend 48 Hours in One of Norway’s Most Scenic Hotels

Exceptional Dining Binds Each Journey

Who can talk about guided touring without talking about dining? Offering a chance to taste the flavors of a region, guests can learn about history through food, connecting with each other and the locals.

“These are the moments that bring everyone together,” says Karen. “Guests often underestimate the friendships they will make on a tour. I often hear from those who have decided to travel together in the future, or who visit each other when they return home. They most certainly start as strangers and finish as friends, and dining is a key part of that.”

Michelin Star and acclaimed restaurants of course lead the way. But more than sitting down for meals, join expert locals on foodie street tours, learn to cook, enjoy winery picnics and breakfast in bed.

“Our cooking classes are often underrated by guests, until they try one,” says Karen with a smile. “Especially those of our guests that don’t usually do a lot of cooking!”

“The class on Ultimate Italy takes place in an old hunting lodge of the Medici family, in the middle of the vineyards and Alessio is our chef is incredible. You’re looking out of these huge windows across rolling hillsides and vines as you’re making your pasta. I mean, there can’t be anything that’s more typically Italian yet so intimate.”

Discover this on: Ultimate Italy

Bookmark for later: 7 ways you’ll celebrate Tuscan food when you travel with Luxury Gold

One Eye Always on the Future

“There are so many pinch me moments in this job,” says Karen, adding that she is happily never really off duty. “Even when I’m on my own holiday I’m always looking for inspiration for our journeys. My daughters often travel with me but are wise to my motives – they often ask if I will be taking my guests there.”

“I’m always looking at roads to see if coaches can get down them, where they would stop and the impression new destinations would have on guests. If I walk into a fabulous restaurant my mind would be racing to see if I can design a new itinerary in order to go there!

“Designing a new itinerary is a little bit like going shopping. I am looking for a Michelin dinner, a series of 5-star hotels, a VIP experience, something cultural or part of the local heritage. I then put it all in my basket and make sure that it fits together in a comfortable, balanced and luxurious way, showcasing the best that destination has to offer.”

To experience just how special a Luxury Gold tour is for yourself, take a look at our worldwide collection of small group journeys

At the heart of the small village of Gerianger lies one of Norway’s most scenic hotels, The Hotel Union. Blessed with sweeping views of the UNESCO listed Geriangerfjord, this first-class establishment is a destination in its own right.

A family run business for four generations, we spoke to husband-and-wife team and current managers Sindre and Monja. The share with us the Hotel Union’s history and the many ways you can pass a relaxing 48 hours in these blissful surroundings.

For travel inspiration: Norway destination guide

The Hotel Union – A Destination in Itself

“My wife Monja and I have been running the hotel for over 25 years and our family have owned it since 1899,” Sindre tells us, adding that The Union’s history began with his great grandmother who came from the area outside Lillehammer. “She moved to a village not far from here in the 1890s, working herself up from being a maid to the managing director [of a hotel].

When she met his great grandfather, they shared a mutual desire to buy the hotel in Geiranger. “It was my great grandmother who bought the hotel,” he says. “She’d inherited money and they bought it in 1899.”

Discover this on: Timeless Scandinavia

Rooms With a View You Won’t Want to Leave

Originally built in 1891 out of timber, Sindre tells us that that the hotel was constructed in “the Swiss Norwegian dragon style”. Having been expanded and renovated several times, today the Union is a modern hotel with 197 rooms. Over and above standard rooms, guests can choose deluxe rooms with a fjord view.

With this kind of scenery, you may not even want to leave your room, but there are plenty of reasons to. “The hotel is a four-star hotel but is also a full-service hotel with all everything you can imagine for a [fabulous] vacation,” says Sindre. “We have two restaurants, a small cafe, bars, and even a nightclub if you want to go dancing. We also have our spa.”

For more spectacular views: Discover the Boutiques, Vineyards and Views of the Swiss Riviera

Wining and Dining

Of course, exceptional dining comes hand in hand with a hotel of this caliber. Fjorden is the main restaurant which serves a breakfast and dinner buffet, with a wide selection of both hot and cold dishes. You can also lunch outside with spectacular views of the fjord at the hotel’s Café Løsta.

For a bespoke fine dining experience, Restaurant Julie is the a la carte restaurant, serving a seasonal lunch and dinner menu. Enjoy dishes showcasing fine local ingredients such as halibut, served with nashi pear, green chili, Tamari soy sauce and finger lime. You can also savor a fine range of selected international ingredients and a great vegetarian menu, the perfect way to spend an evening. The hotel has its own wine cellar and offers wine tasting for groups upon request.

You may also be interested to read: Best of British: How This 5-Star Hotel Elevates the Beef Wellington

Geirangerfjord, a Natural Paradise

The Geirangerfjord was created over a succession of ice ages, its deep blue waters surrounded by mountainous peaks and numerous waterfalls which create a never-ending display of rainbow colors. The perfect setting to create one of Norway’s most scenic hotels, Sindre explains that “the nature here is dramatic and beautiful,” and has not only placed the fjord on the UNESCO World heritage list but has also been creating tourism for the area since 1869.

“Geirangerfjord has so many waterfalls and also its mountain farms, which make not only the nature but also the life stories around Geiranger such a very special experience,” he says.

More Scandinavian inspiration: Alternative dining and CO2 absorbing aprons: welcome to Fotografiska 

Lose Yourself in Nature

There’s plenty of ways to enjoy this natural paradise, using the Union Hotel, one of Norway’s most scenic hotels as a base, “You can go on different hikes around in the area here, or spend time cycling and kayaking,” says Monja. “You can sail the fjord, either with tours or small private boats.”

She also recommends spending time at the World Heritage Center right beside the hotel. The exhibitions and interactive stations give you an opportunity to learn about the geological processes that formed the fjord landscape, and to see what the landscape looks like today.

“Of course, you have to see the Seven Sisters,” she enthuses, talking of the famous and most photographed waterfall in the fjord. The 410m waterfall consists of seven separate cascades, one of which has a 250m freefall.

“The Flydalsjuvet is a beautiful viewpoint where you can take great pictures,” she advises. Divided into an upper and lower area, this is one of the most popular photography spots in Norway and for good reason

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While Away Time Admiring Vintage Cars

Image credit: @hoteluniongeiranger
on Instagram

For all petrol lovers, the Union Hotel has a unique vintage car museum, featuring American and British cars from the 1920s and 1930s and is open for all guests staying at the hotel. Perfect way to while away a few hours in admiration.

“The car museum was established by my father,” Sindre explains. “He was interested in the history and the culture of the village, and in the 1930s there were a lot of taxis in Geiranger.” Fascinated by these vintage cars, Sindre’s father, together with friends, collected and bought them.

When asked his favorite from the collection Sindre says “the Studebaker 1932 model, which is the only one existing in the world. With a sentimental thought, Monja says the Buick 9032, because that’s the one “I was driven in by my father-in-law when we got married.”

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Relax in the Spa

“We Norwegians love to be on the couch, relaxing and maybe watching TV,” says Monja, “but we also like to go to different hotels, enjoy the food and wine and the spas. So, we built our Spa at The Union with this coziness in mind.” With Norway’s hygge culture gaining an international following, the cozy, intimate and welcoming vibe is something you must experience for yourself.

There’s no nicer way to enjoy the views from one of Norway’s most scenic hotels, than to while away a morning, afternoon or even a decadent full day at the Spa. A place where the body and soul can rest, swim inside or out. Enjoy a sauna, Japanese hot bath or a hydra walk, then choose from the extensive treatment menu. The signature ‘Geirangerfjord’ massage and facial with hot black stones is highly recommended.

“You can be in your bathrobe, lay down on the sofas and enjoy a glass of wine as you look out over the fjord and the mountains,” says Monja. “That’s how we do it in Norway – here you relax by just being and not doing.”

Bookmark for later: A Haven of Tranquility: Discovering the Best Luxury Spas in Japan

Simply Unmissable

Its undeniable that this is a place you simply must have on your travel bucket list. “UNESCO have listed Geirangerfjord as one of the top natural sites in the world,” says Monja, adding that National Geographic have rated it as one of the top five unspoiled places on Earth. “You should absolutely come here to see it once in the lifetime and all of us at the Union Hotel look forward to welcoming you.”

To enjoy a stay at The Hotel Union, one of Norway’s most scenic hotels, take a look at our Timeless Scandinavia small group journey.

Colorful curated landscapes, serene ponds, pathways, bridges and perfectly pruned trees and shrubs – Japanese gardens are renowned worldwide for their meticulous design, attention to detail, and harmonious blend of nature and man-made elements. Here you can get lost for hours, contemplating or focusing on the details. We’ve highlighted some of the most sensational gardens in Japan that you must ear mark for a visit.

For travel inspiration: Japan destination guide

What makes Japanese gardens so famous?

Designed to evoke a sense of tranquility, balance and contemplation, the gardens reflect Japanese aesthetics and philosophies such as wabi-sabi (the acceptance of imperfection and impermanence) and Zen Buddhism.

Travel to Japan with Luxury Gold: Majestic Japan

Where are the 3 Great gardens of Japan?

The three Great Gardens of Japan are located in different cities across the country – Kenrokuen is in Kanazawa, Korakuen is in Okayama and Kairakuen is in Mito. Their reputation as the “three great gardens” stems from their beauty, cultural significance, and the unique experiences they offer to visitors.

Collectively renowned for their historical significance, these famous gardens have been meticulously designed and maintained over centuries and embody the principles of traditional Japanese garden landscaping and aesthetics. They are celebrated for their harmonious blend of natural elements like water, rocks, plants, and architecture, creating tranquil and visually stunning environments for visitors to explore and appreciate.

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Kenrokuen Garden, Kanazawa

Kenrokuen means “Six Attributes Garden,” reflecting this exquisite garden’s design principles of spaciousness, seclusion, artificiality, antiquity, waterways and panoramic views. The spacious grounds used to be the outer garden of Kanazawa Castle and were constructed over a period of two centuries.

Meticulously landscaped, Kenrokuen garden features a variety of ponds, streams, bridges, tea houses and carefully pruned trees. The garden’s beauty is further enhanced by a different look for all seasons, with cherry blossoms in spring and vibrant foliage in the fall.

Korakuen Garden, Okayama

Image credit: @okayamakorakuen on Instagram

Korakuen is one of the oldest and most beautiful gardens in Japan, featuring expansive lawns, ponds filled with colorful koi fish and historic tea houses. Created around 300 years ago by the Ikeda family who once ruled Okayama, as a place to relax. The vast grounds, designed around carp-filled ponds offer a stunning step back in time to the Edo Period, with all the classic features of a strolling garden, including waterfalls, bridges and cherry trees.

A great read for garden lovers: Blooming Romance: Where to Find England’s Finest Rose Gardens

Kairakuen Garden, Mito

Image credit: Tonatsu, Public domain, via Wikimedia Commons

Famous for its three thousand plum trees that blossom in late winter, Kairakuen Garden in full bloom is a breathtaking sight, rightfully ranked amongst  three finest landscape gardens in Japan.

Located in Mito, this famous garden was built relatively recently in 1841 by the local lord Tokugawa Nariaki and was always open to the public. In fact, Kairakuen means “park to be enjoyed together”.

Adachi Museum of Art Garden, Yasugi

Image credit: Bernard Gagnon, CC BY-SA 3.0 <https://creativecommons.org/licenses/by-sa/3.0>, via Wikimedia Commons

The Adachi Museum of Art (Adachi Bijutsukan) was established in 1970 by Adachi Zenko, a native entrepreneur, who sought to merge his love for Japanese art and garden landscaping. His vision was to cultivate a deeper appreciation for Japanese art through the meticulously maintained gardens and exquisite artwork on display. It has been named the best garden in Japan multiple times and is considered a masterpiece of modern Japanese garden design, attracting art and garden enthusiasts from around the world.

The several gardens around the museum can be enjoyed at any time of year but can only be viewed from the Museum building. The main garden is the Dry Landscape Garden, along with the Moss Garden, the Tea Garden, the Pond Garden, which is the oldest garden on the grounds, and the White Gravel and Pine Garden, a tribute to works of Yokoyama Taikan.

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Ryoan-ji Temple, Kyoto

Image credit: Cquest, CC BY-SA 2.5 <https://creativecommons.org/licenses/by-sa/2.5>, via Wikimedia Commons

The Ryoan-ji Temple boasts one of the most renowned rock gardens in Japan, shrouded in mystery regarding its designer and precise interpretation. Simple and elegant, this Zen Garden is designated as a UNESCO World Heritage site and consists of carefully raked white gravel surrounding 15 meticulously placed rocks on a bed of moss. The rocks are arranged in such a way that, no matter where you stand, only 14 rocks are visible at a time, a design that encourages deep contemplation and meditation. The garden’s symbolism has sparked a wide array of interpretations, ranging from depictions of islands to a tiger ferrying her cubs across water, and even representing the abstract notion of infinity.

Katsura Imperial Villa Garden, Kyoto

Image credit: Odd Roar Aalborg, CC BY-SA 4.0 <https://creativecommons.org/licenses/by-sa/4.0>, via Wikimedia Commons

The Katsura Imperial Villa Garden in Kyoto is considered a masterpiece of Japanese garden design. This historic residence and garden complex was constructed in the early 17th century and is considered a prime example of traditional Japanese architecture and landscaping. The garden features winding gravel paths, tranquil ponds, meticulously groomed trees, and strategically placed tea houses, bridges, and lanterns. Every view within the garden is carefully framed to create a sense of balance and harmony, inviting visitors to contemplate the beauty of nature and the essence of Japanese aesthetics.

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Shinjuku Gyoen, Tokyo

Image credit: Basile Morin, CC BY-SA 4.0 <https://creativecommons.org/licenses/by-sa/4.0>, via Wikimedia Commons

Shinjuku Gyoen in Tokyo is a sprawling and diverse garden that blends traditional Japanese, English, and French garden styles, offering visitors a peaceful oasis in the heart of the bustling city. Often called Tokyo’s answer to Central Park, this spacious park was once part of an Edo era (1603-1867) feudal lord’s home and was opened to the public in 1949. The park features meticulously landscaped lawns, serene ponds, colorful flower beds and a wide variety of trees from around the world. Visitors can enjoy the beauty of cherry blossoms in spring, vibrant foliage in autumn, and peaceful strolls throughout the year.

Imperial Palace East Gardens, Tokyo

Image credit: John w, CC BY 2.0 <https://creativecommons.org/licenses/by/2.0>, via Wikimedia Commons

For a glimpse into Japan’s imperial past, head to the Imperial Palace East Gardens in Tokyo. Once part of the Edo Castle grounds, they feature a blend of traditional Japanese landscaping and Western influences, including Edo Period stone walls, teahouses, bridges and carefully curated greenery. Visitors can enjoy serene strolls through groves of cherry and plum trees, maple trees which are spectacular in the fall, expansive lawns, and peaceful ponds, all set against the backdrop of the modern Tokyo skyline.

Kyoto Botanical Gardens

Image credit: Daderot, CC BY-SA 3.0 <https://creativecommons.org/licenses/by-sa/3.0>, via Wikimedia Commons

The Kyoto Botanical Gardens was the first-ever public botanical gardens in Japan, which opened in 1924. The garden has 12,000 plant species, allowing visitors to enjoy different seasonal settings from cherry blossoms to chrysanthemums to the autumn shades of vermillion and gold.

To experience the best of Japan in luxury style, take a look at our Majestic Japan small group journey.