Part of the TTC Family of Brands

We are Committed to Your Well-Being

As part of The Travel Corporation (TTC), we’ve worked closely with the World Travel & Tourism Council (WTTC) and the World Health Organization (WHO) to guide and co-create the “New Normal Safe and Seamless Traveler Journey” global protocols.

Luxury Gold's Covid-19 Travel Protocols

Now more than ever, being able to travel the world with confidence is necessary. When on a Luxury Gold Tour, take comfort in knowing that you will travel, from start to finish, with a select group of like-minded travellers. You and your companions will have access to a 24/7 support team from one destination to the next, taking all the necessary precautions as advised by your Well-Being Director. Your well-being has always been our top priority and with our comprehensive approach outlined below, you can have peace of mind that when you travel with us you are in good hands travelling together.

Always-on Support Team

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New! Your Well-Being Director

A dedicated Well-Being Director, with the latest health authority and local government guidelines, will be available on all tours of more than 15 guests. They will ensure daily adherence to all well-being protocols and always be available to support guests.*

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Expertly Trained Travelling Concierge

Your Travelling Concierge has been trained in enhanced hygiene and distancing standards. Supported by your Well-Being Director, they will monitor compliance and guest well-being.

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Diligent Driver

Your driver has been trained to ensure your transportation and luggage is hygienically managed, so you can travel hassle-free. They’ll get you from one destination to the next with ease and sanitise all coach surfaces throughout your tour.

Global Around-the-Clock Support Team

In addition to your dedicated on the road team, our operations and guest support teams remain available behind the scenes, in contact and on call 24/7.

*The Well-being Director may be withdrawn without notice if they are considered no longer necessary. The Well-being Director support is only offered on trips for 15 or more guests and excludes destinations in Africa, Asia, Australia and New Zealand.

Hygiene Protocols & Distancing

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Hygiene Equipment

Hand sanitiser is accessible and freely available. We ask that you bring your own medical face mask as in some destinations it may be compulsory to wear a mask in certain settings or in public places. Your international carrier, departure airport or a transit airport may require that you wear a face mask, please check the requirements with your airline. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. On tour, in the case of emergency, personal protective equipment will be distributed to you.

Air Filters

Air within the coach is completely filtered and changed on average every 2 to 3 minutes, faster than most hospital operating theatres, which is mandated at 3 to 4 minutes. Our air filtration system is designed to create an efficient vertical and safe airflow that helps ensure impurities, like Covid aerosols, are not spread.

Quality Assurance

Your Well-Being Director is responsible for the quality assurance of all hotels, restaurants and other venues you visit during each tour. Quality checks will ensure that all travel partners meet local regulations and the established TTC, WTTC and WHO well-being protocols.

Priority Access

Skip the lines with priority access at landmark sites.

Sanitised Surfaces

All frequently touched surfaces inside your coach — including handrails, doors, tables, overhead lockers — plus your luggage handles, will be disinfected multiple times each day.

Smaller Groups, More Personal Space

With our smaller groups and uniquely reconfigured coaches with fewer seats, you benefit from more personal space..

Always up to Date

Our teams are always up to date and continue to adjust to the changing regulations from health authorities and local governments. They make changes behind the scenes so you are able to enjoy your tour.

Incident Response Protocol

Should an incident arise on tour, rest assured that we have protocols in place. We will direct distancing and coordinate with local medical support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.

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We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.

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TOURCARE was created in collaboration between USTOA, CATO and ETOA (United States, Canadian and European Tour Operators Associations). These guidelines provide direction for tour operators across all touch-points of a tour – staff, suppliers, and passengers – to ensure that health and sanitization protections are in place for each stakeholder and the communities visited. Sanitisation procedures recommended are those issued by the World Health Organization (WHO), the Centers for Disease Control (CDC), the European Centre for Disease Control (ECDC), and the Public Health Agency of Canada (PHAC), as well as local governmental health authorities.

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