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Providing the answers to your questions about the Luxury Gold experience. Before, during and after your tour.
Your Luxury Gold tour combines luxury hotels, exceptional dining and curated experiences into one unforgettable journey.
Your Tour Experience
What is the role of the Travel Concierge?
How many guests will be in my group?
All Luxury Gold tours are small group tours, with an average of 20 guests. In such a small group, you'll receive more personal attention from your Travel Concierge, and you'll benefit from access and experiences not available to larger groups.
What does porterage mean on my tour?
How much free time will I have on my tour?
Free time is built into every Luxury Gold tour, enabling you - with the assistance of your Travel Concierge - to personalise your tour and discover a destination in the way you choose.
How much walking is involved on a Luxury Gold tour?
What are my options as a solo traveller?
What do I need to know about tipping and gratuities on my tour?
When travelling with Luxury Gold, certain tips and gratuities are included in your tour package. Porterage at hotels, service charges and tips for hotel waiting staff (for included meals) will be taken care of by your Travel Concierge. There are however a few instances where individual tipping is welcome.
It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.
Local Hosts and Local Specialists
Tours outside of the Americas do not include gratuities for Local Hosts and Local Specialists. It is customary to show appreciation for the insights, stories and know-how shared with you.
Your Travel Concierge and Driver
At the end of your tour you may wish to express appreciation to your Travel Concierge for their excellent service and the personal attention you received.
For your convenience and ease, there is an option to prepay gratuities for the Travel Concierge and Driver at the time of booking on the majority of our tours. This option is not available on Croatia and the Dalmatian Coast, and tours in Asia and Africa. For further information, please check with your local sales representative or reservation agent at time of booking.
Eating and drinking
Tips and gratuities will be taken care of by your Travel Concierge for all meals included in your itinerary. When you are exploring on your own, it's helpful to know regional norms around tipping.
In Europe, there is no obligation to leave a tip, but between 5% and 10% is normal in most European restaurants. Make sure to check that a service charge hasn’t already been added on as this is becoming more common. Also bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.
In North America, it is customary to tip for a variety of services. A restaurant is usually tipped 15-20% of the total bill before tax. In bars and pubs, the bartender and cocktail server usually earns between $1-$2 per drink depending on the price of the drink. Other services from taxi drivers to hairdressers normally receive 10%. Your Travel Concierge can also answer any questions you may have regarding when and how much to tip.
What sets Luxury Gold coaches apart?
With Luxury Gold, you'll travel aboard a specially configured coach with plentiful legroom. Despite travelling in an average group of size of just 20, we've opted to retain a full-size coach rather than downsizing. So, you'll have plenty of personal space to enjoy the journey.
How long will I spend on the coach?
What can I expect from the accomodation on a Luxury Gold tour?
Can I use my electrical appliances?
Electrical plugs and outlets differ throughout the world so you'll need a universal travel adaptor suitable for the countries you are travelling to in order to use any mobile devices. Electrical currents also vary throughout the world and we suggest you carry a converter for any electronics that are not dual voltage in order to prevent them being damaged.
Can I have my laundry done?
Most hotels offer a laundry service. However, it is a good idea to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
What do I need to know about dining during my tour?
What should I do if I have specific dietary requirements?
We encourage all guests to advise us about any specific dietary needs that they may have (vegetarian, diabetic, gluten free, etc.) and we will strive to accommodate them.
We kindly request that you advise us of any dietary requirements when completing registration on My Luxury Gold. Please also discuss your needs with your Travel Concierge at the start of your tour. Where possible, we will endeavor to make arrangements with our suppliers however requests cannot be guaranteed on every occasion.
What is Luxury Gold doing to make travel more sustainable?
Wellbeing and Safety
What if I become ill on the tour and cannot continue?
How can I stay safe while travelling?
Staying in Touch
Will I have access to the internet during my tour?
How else can I keep in touch with friends and family?