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Your Well-Being Director

Luxury Gold Tours now include a specially-trained and dedicated Well-Being Director to provide additional support and assistance during your travels.*

The Well-Being Director takes a proactive approach to your welfare and dedicates their attention to the latest hygiene protocols throughout your tour. Up to date with the latest regulations from the World Travel & Tourism Council (WTTC), World Health Organization (WHO) and local government authorities, they are always available to overcome any concerns. Your Well-Being Director will support your Travelling Concierge and driver in making your holiday perfect for you, so you have peace of mind to enjoy your experience fully.

*Well-Being Directors are not available on Australia, New Zealand and Japan tours. Well-Being Directors can be arranged for Custom Groups for a supplementary charge.

Fine Dining With Tour Director

Always-on Personal Support and Assistance

The Well-Being Director will always be available to you and ready to answer any questions or concerns relating to your well-being. They’ll be specially trained to provide you with latest information on international developments and guidelines that contribute to your well-being while travelling. They’ll provide personal support with luggage management throughout your holiday, ensuring all handles are sanitized during loading and unloading. Your Well-Being Director is also available to help you with spa and beauty appointments at your hotel and to lead early risers on wellness walks as fitting within your itinerary.

Tourists In The Restaurant

Partner Engagement and Compliance

As part of The Travel Corporation (TTC), we’ve strengthened our already high health and hygiene standards, reflecting our 100 years of guided vacation and hospitality experience. Our latest protocols are aligned with the guidelines provided by the WTTC and WHO. The Well-Being Director is responsible for checking that all hotels, restaurants and other venues that you will visit on your holiday meet these expected standards.

A Group Of Tourist Enjoying Their Tour

Daily Monitoring of Hygiene Standards

The Well-Being Director will undertake daily monitoring and health checks of all guests, as well as the Travelling Concierge and driver. They'll also support the driver in daily sanitization of the coach and ensure all hygiene and well-being regulations are met each day.

Learn More About the Steps Luxury Gold and TTC are Taking to Give You Peace of Mind

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We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.

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TOURCARE was created in collaboration between USTOA, CATO and ETOA (United States, Canadian and European Tour Operators Associations). These guidelines provide direction for tour operators across all touch-points of a tour – staff, suppliers, and passengers – to ensure that health and sanitization protections are in place for each stakeholder and the communities visited. Sanitisation procedures recommended are those issued by the World Health Organization (WHO), the Centers for Disease Control (CDC), the European Centre for Disease Control (ECDC), and the Public Health Agency of Canada (PHAC), as well as local governmental health authorities.