The prices listed in our brochure and website cover all hotel accommodations, all applicable sightseeing and admissions as per the itinerary, motor coach, cruise or rail transportation, services of a Travel Concierge, all meals as shown in the itinerary and porterage. All tips have been included for services on trip by dining-room staff, chambermaids and porters at hotels, airports, docks and train stations.

A definite departure has reached the minimum number of guests for the tour to operate. If a tour and departure date you are interested in is not yet definite, do not let this discourage you from booking. The more paid guests we receive, the odds of the tour operating increase.

In the slim case that we happen to withdraw a tour you are booked on due to a lack of numbers, you are entitled to a full refund on the funds already paid or if flexible with your time, we can move you onto another departure.

As a rule of thumb, a tour becomes a DEFINITE departure once we have sold approximately half of the maximum capacity of a specific departure.

Luxury Gold guests can book with confidence. You're free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.

All changes are subject to differences in rates and availability. This policy only applies to your Luxury Gold tour, airlines will have different policies and costs.

Please note: additional amendment fees may be incurred. For full details, please see our Booking Conditions.

We accept credit/debit card payments (Visa, MasterCard, American Express, Discover) and PayPal.

Your trip deposit amount depends on your trip level. See Trip Deposit Levels to find your tour trip level and deposit amount. Once you’ve found your trip under our Trip Deposit Levels you can see your full payment due date in our Payment Terms.

All payment dates and amounts will appear on your invoice once you’ve booked. Please note, deposit and full payment terms may vary for special offers. Please familiarise yourself with our full Booking Conditions.

Yes, you can book additional hotel nights through Luxury Gold. Many guests like to give themselves a little extra time in a destination before or after their trip.

If you haven't booked your tour yet
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date and follow the booking steps.

If you are booking through a Travel Agent, they can add your extra hotel nights during the booking process too.

If you have already booked your trip
Don't worry, you can still add extra hotel nights even if you've already booked.

If you've booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.

If you've booked directly through Luxury Gold, you can add additional hotel nights through the My Luxury Gold Portal. Travel Agent Partners, please log in to TAP where you can add these. Alternatively, please Contact Us and we will be happy to add these extra nights for you.

Please note: All hotels are subject to availability.

The hotel will do its best to keep you in the same room, however, this can't be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check-in.

Having insurance while travelling is strongly recommended. Luxury Gold recommends Manulife Travel Insurance for your coverage needs; however, you are free to purchase insurance independently.

If you purchase your insurance independently, please ensure you add the details on the My Luxury Gold Travel Portal. We suggest that your insurance covers the following:

• Cancellation or curtailment of your vacation due to medical or other reasons
• Flight delays/cancellations
• Loss or damage to your property and baggage
• Loss of cash, credit cards etc.
• Medical, Dental, and Transportation costs due to illness or personal accidents

Certain countries require visitors to have valid medical insurance on entry. In Europe, you may find that doctor's surgeries, dentists and hospitals often require payment in cash before providing services. Whilst rare, medical evacuation can be exceptionally expensive.

Please remember to bring a copy of your policy, contact phone numbers and details of how to claim.

Should you choose to travel with Luxury Gold without the required travel insurance, you will be fully responsible for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while travelling with us.

Our luxury guided tours are perfect for solo travellers. Our smaller group size is ideal for meeting like-minded travellers while your Travel Concierge tends to all the details and personalizes your experience.

Notify your credit card providers of your travel details (specifying the location and duration of your vacation) to reduce the risk of your cards being frozen due to unusual activity.

Connect with fellow guests who will be travelling with you before you travel by registering on Luxury Gold’s online Community. This forum is a great way to seek advice from experienced travellers before you go, share your travel highlights, and stay in contact with friends after your tour. 

We require all guests to create and complete their own personal  My Luxury Gold Travel Portal Account. 

It’s a mandatory requirement for all guests to do this and allows us to finalise your travel arrangements. For example, in some destinations we need to provide specific information to be able to confirm tickets to specific sights, as well as for border crossings and hotel check ins or for security. Having your details on file as soon as possible allows us to complete all pre-travel requirements and provide the best possible duty of care.  

To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, your contact details and emergency contact to complete your account. If you have booked a tour on someone’s behalf, they will still require their own  My Luxury Gold Travel Portal Account. 

If you're travelling with children between the age of 5 and 17, their details are attached to the lead booker and do not require their own  My Luxury Gold Travel Portal Account. 

To learn how to create and complete your account, visit our My Luxury Gold Travel Portal and follow the prompts.  

To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, your contact details and emergency contact to complete your account. If you have booked a tour on someone’s behalf, they will still require their own  My Luxury Gold Travel Portal Account. 

If you're travelling with children between the age of 5 and 17, their details are attached to the lead booker and do not require their own  My Luxury Gold Travel Portal Account. 

If you booked your trip with one of our Travel Agent partners, you’ll find your itinerary details, and if your account is complete, you’ll be able to access your tour documents (approx. 21 days / 3 weeks before travel).  

It’s also where you add your dietary preferences and share your personal preferences and reasons for travel so we can start to plan ahead. 

If you booked your trip directly with Luxury Gold, you can do all the above, plus, make payments, add pre and post accommodation, flights, and more.  

If your  My Luxury Gold Travel Portal Account is complete, you’ll be you’ll be able to access your e-travel documents approximately 21 days/3 weeks prior to departure within The Portal. Your Travel Documentation cannot be issued until all details within your account are complete.  

Go to My Luxury Gold Travel Portal, click ‘Create Account’ and follow the prompts to create your account and add your booking.  

To add your booking, you’ll need to have your Booking Number handy (located on your invoice) e.g. A012345, as well as your first and last name that was used to book your tour (these must match your passport). You can then complete your account by adding in your details like passport, next-of-kin emergency contacts, as well as your own contact details. If you can’t locate your Booking Number, please check with your Travel Agent, or your travel companion.  

To further protect our guests' personal information, we upgraded the My Luxury Gold Travel Portal login process in April 2025 with enhanced authentication. If you are a past guest who travelled before 09 April 2025 you will need to create a new account to access My Luxury Gold Travel Portal. Please use the 'Sign Up' option to create your account and follow a few quick steps.

Make sure you are aware of dress code expectations for the locations you will be visiting, particularly Muslim countries so that you can pack for your tour accordingly. When visiting a place of worship, shoulders will need to be covered so take a wrap or shawl with you.

Luxury Gold partners with Blue Ribbon Bags (BRB) to offer you peace of mind whilst travelling. As a guest of Luxury Gold, you are automatically enrolled in Blue Ribbon Bags' lost luggage retrieval service for all international flights purchased with us that start and end in your home country.

Blue Ribbon Bags tracks and expedites the return of all lost luggage by the airline and sends real-time updates via email and text message regarding the status of your delayed luggage, provided these details are added to your booking. Blue Ribbon Bags also pays a guaranteed amount for each lost bag that is not returned within 96 hours of your flight landing (in addition to any compensation by your travel insurance or airline).

Of course you can. You can book business or first class when you book your tour. We have fantastic contacts and rates with many airlines and our friendly team can assist with booking your flights. You can either request to add flights when booking online or call one of our team to book your tour, letting them know you also require flights.

Travelling internationally may require you to change planes in major airports and your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. When checking in for your flight ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.

Many airlines allow online check-ins and seat selection before you travel. It is worth finding out if your airline offers online registration, where you can receive an email or text message to notify you of any flight delays.

Transfers are included on your journey start and end dates, and where additional accommodation has been booked in advance through Luxury Gold. Transfers to train stations or alternate hotels, in the same start or end city as the itinerary, may be requested.

Airline seats are not guaranteed.

Some airlines will allow us to pre request seats in advance, where others will offer advance purchase seating once airline tickets are issued. Most airlines will allow guests to allocate seats at time of check in for flight(s). All seating availability and allocation is subject to the airlines terms and conditions.