Oozing 1920’s glamour, the Hotel Esplanade Zagreb is a cultural historic icon of Croatia’s capital. The place to see and be seen, in the words of its General Manager Ivica Krizmanic, “If there’s one hotel in Croatia that everyone has heard about, it’s the Esplanade.”

We had the pleasure of speaking to Ivica, to learn more about what Luxury Gold guests can expect from a stay at the Esplanade, and discover what it is the secret to running such an exceptional hotel.

For travel inspiration: Croatia destination guide

Orient Express origins

“The reason why this caliber of hotel was first built in the city was due to the Orient Express, which was passing through Zagreb,” Ivica explains. “In the 1920s, it was necessary to have an exceptional five-star hotel to accommodate the train’s high-society passengers. The Esplanade hotel was built in two years, and it’s been something special from the first day it opened in 1925.”

Designed in the Art Deco style by architect Dionis Sunko the Hotel Esplanade Zagreb quickly became a symbol of luxury and elegance in the city. A full refurbishment in 2004 elevated the interiors and amenities to new heights. “We had a great architect and interior designer who ensured that the Esplanade spirit stayed intact,” says Ivica. “The design really blended together the history with the modern design from today’s era.”

Stay at the Esplanade Hotel Zagreb on Croatia & The Dalmatian Coast

It’s all about love and passion

“My father actually worked here before me, for 30 years. He’s the reason why I am here,” Ivica tells us. “In 1992, as a student, he asked me to help out. It was just for a month as a doorman, because they needed some extra staff, and that is where it all began. I was immediately in love with the hotel and have been here ever since.

“For me, the secret to running such an exceptional hotel is love and passion. This is something that it’s necessary to have for the Esplanade because the hotel deserves people who are dedicated to the Esplanade spirit. For all of us here, this is not just a hotel, this is more of an institution. So, for us to work here is something much bigger.

“The Esplanade is a synonym for luxury and good service. People widely connect the hotel with something special. Numerous times I have been in other establishments and have overheard people say (maybe in response to a complaint) ‘you know this is not the Esplanade, Sir.’ It sets the standard.”

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Exquisite rooms

With its 208 rooms and suites, offering stunning views of the city, keeping everything running perfectly at the hotel Esplanade Zagreb is no small task. When we ask how many staff Ivica is responsible for, he tells us that “I have some 170 colleagues depending on the time of year, but we try to do this business with a homely, family feeling. So, I consider it to be that I work for them.

“The rooms are designed in a sophisticated Art Deco style, with all the modern touches needed for today’s travelers. They are all very welcoming and cozy, to make you feel at home. We have marble bathrooms with heated floors, the perfect place to relax and unwind.”

Sumptuous beds, stunning city views and first-class room service complete the picture. Guests can also benefit from the hotel’s exclusive Health Club, offering a range of range of therapies to de-stress, replenish and revitalize.

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Exceptional dining

“I spend lot of time testing the food in the restaurants,” Ivica tells us, an important yet not undesirable part of his role as General Manager. From ‘high society-inspired dining to modern Mediterranean chic’ the Esplanade’s award-winning restaurants are worth a booking in their own right, with Executive Chef Ana Grgić Tomić at the helm.

Considered one of Zagreb’s finest, Zinfandel’s Restaurant combines the best local ingredients with a broad Mediterranean inspiration. “Here you can see a more Mediterranean style with modern food,” says Ivica, “with local specialties like sea bass baked in sea salt, Istrian truffles or steak tartar.”

Or for ‘seductive French cuisine’ Le Bistro celebrates a wide range of seasonal local produce, and also one particularly famous dish. “We have one signature dish – actually it’s a local specialty but this recipe is exclusive to the hotel – the legendary Esplanade Štrukli,” says Ivica. “It’s a baked pastry, made from thin sheets of dough, filled with fresh cottage cheese with cream. It’s sounds simple, but it’s very tasty and people really love it.”

“We change the menu in both restaurants three or four times a year, reflecting the seasons. You’ll see a mix of international cuisine, with influences from our neighbors. We’re surrounded by Italy and Austria, and obviously close to Bosnia and Herzegovina, which has a different culinary profile.”

You may be interested to read: Where to Find the Most Rare & Expensive Food in the World

A treat for guests, from sunrise to sunset

The ultimate iteration of 1920’s decadence, the Oleander Terrace at the Esplanade offers stunning views across the city, and provides the perfect setting for some enjoyable people watching. A preferred spot for elegant breakfasts, high society lunching, and music and jazz evenings with a stylish Champagne bar. “To stay in the Esplanade Hotel and have a breakfast in the morning on the Oleander Terrace is considered something special,” says Ivica.

 “And in the evening, to relax, the place to be is definitely the Esplanade 1925 Lounge & Cocktail Bar for the signature cocktails.” Run by some of the best Croatia’s mixologists the bar offers an enticing range of cocktails dating back to the days of the 1920’s Flapper.

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The secret to exceptional service lies in the people

When staying at the Esplanade, each guest is treated as a VIP by attentive and professional staff. “To offer such exceptional service, we focus on finding the right people,” explains Ivica. “We are not necessarily focusing on hospitality experience as we wish to mold them in the Esplanade way – we look for someone with passion.

“Not only love and passion for guests and the hospitality industry, but people who have a connection with the hotel, are proud to work here and willing to do their part to justify our enduring reputation. This takes a special type of person.

“We also empower people to be brave enough to make the special service, to not be afraid to be spontaneous and try something new to satisfy our guests when required.”

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Royal guests and dignitaries

While no two days are the same when working in a hotel, some stand out as special for their own reasons. “We often host state leaders, presidents and royal family members,” says Ivica. “They’re always greeted by myself.

“One day I was waiting, with the Royal assistant, for a Queen and Prince in the lobby. They were attending a lunch at the Presidential Office and, as per protocol, timing was of the utmost importance.  As the Queen and the Prince stepped out of the elevator, we realized that the Prince and the Royal assistant were wearing the same tie. Definitely against protocol!

“There was no time for the Prince to return to the room and change. So, realizing what had happened and thinking quick I just took my tie and gave it to the to the royal assistant. I didn’t think much more of it, but when they came back to the hotel they were talking about the lunch and were saying how I saved the protocol. But it’s all in a day’s work at a hotel such as this.”

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The Esplanade Hotel Zagreb is part of the city

It is said that of Zagreb that ‘life is lived on the streets of the city itself, with public art, street food, and majestic green parks delighting locals and tourists alike in all four seasons.’ As well as being an enchanting Croatian walled city, one of the fabulous things about the capital city is that the region is lush with nature parks.

The Esplanade is perfectly placed to explore the city – just one more reason to select this iconic establishment when considering where to stay in Zagreb. Ivica tells us “it is an important part of Zagreb’s upper town.” One of Zagreb’s main attractions, the historic old town, Upper Town (Gornji Grad) is a myriad of cobblestone streets, colorful buildings, and iconic landmarks like St. Mark’s Church. “Here you can feel really a special history. It’s so preserved that it’s still feels like 100 years ago.” Yet the city is credited as being young and playful at heart.

“Zagreb is a big and small city,” he continues. “Almost everything is within walking distance. So, it is very relaxing for the people to explore. There are a lot of small museums and interesting places, but nothing particular that you have to visit, that is what is so nice about it. It’s very romantic everywhere and there are a lot of coffee shops where people sit outside and watch the movie of life unfold around you.”

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A symbol of Croatia

“We’re proud to represent Zagreb to the world,” says Ivica. “But even more that we represent Croatia. There are a lot of nice hotels in this beautiful country, but there is only one hotel that everybody knows about. If you ask your taxi driver or whoever you meet which hotel is the best in in Croatia, even they have never been for themselves they will say The Esplanade. Even those not from this country.

“Every day is history, and every day is special. Each and every one of our guests are exceptional and make each day memorable. I’ve spent 31 years in the hotel, but every day I’ll see something new, I’ll never grow tired of the Esplanade.”

To experience the magic of the Hotel Esplanade, Zagreb for yourself and enjoy the ultimate Croatian vacation, take a look at our sensational Croatia & The Dalmatian Coast luxury tour.

The home of country music, jazz, blues and rock ‘n’ roll, the sounds of the south USA are instantly recognisable and conjure up fond memories. Combined with a rich historical narrative of riveting and poignant tales, this region makes for an unforgettable destination.

Here, Travel Concierge Ann shares with us her love and passion, both for the Southern states and her guests, along with her highlights of Southern Grace, a luxurious journey from Nashville to New Orleans.

“Southern hospitality and southern manners are real. Everyone is made to feel very welcome, and each location is incredibly unique and fascinating,” she tells us. “We stay in four different cities. Each has its own unique culture, identity, history, music, cuisine and vibe.”

The beauty of the southern states, elevated

So much more than a tour guide, Ann is your personal destination expert, tailoring your journey every step of the way. With 22 years of experience, and a deep knowledge of the Southern states, she tells us why the role of a Travel Concierge so special.

“I’m available 24/7, ready to offer advice, solve any problem or answer any questions. And, no matter what piques a guest’s interest, I use my expertise and experience to personalize their tour.”

With more one-on-one time with each guest, due to our small group journeys, your Luxury Gold Travel Concierge is able to get to know you intimately. “Whatever you’re interested in, maybe a particular type of museum, cuisine or activity, I’ll find something for you, tailoring your free time to match your needs.”

Discover this on: Southern Grace

America’s musical identity, made personal

“The states that we visit on Southern Grace all played a really big role in southern culture and the music that America listens to,” Ann explains of the sounds of the south. “What a treat to see the birthplaces of country music, rock ‘n roll, blues and jazz.

Exceptional and exclusive music of the south experiences feature throughout the tour, setting the rhythm and soundtrack of your journey.

“I’m very interested in music and its history,” she says. “Everywhere we go in the south, there’s certain genres that are popular and famous in that area. So, as we pass through, I will play that kind of music and talk about its relation to the history of the region.”

“I love setting contests for guests to guess music and lyrics. It’s very upbeat and provides a contrast to some of the darker history of this area, which we also examine in depth at points on this tour. I want guests to feel educated but entertained at the same time.”

For travel inspiration: USA destination guide

Your song recorded for all time at Nashville’s Studio B

“Our music experiences are top drawer, and a chance for our group to record a song at Studio B is a very exclusive experience,” says Ann. This famous studio is where Dolly Parton, Elvis, The Everly Brothers, Charlie Pride have all recorded, icons of the sounds of the south. “When you visit, you know you are standing where musical icons once stood. You’re standing on hallowed ground.

A CD is pressed for each guest as a treasured keepsake of their recording. “This is one of those special things that Luxury Gold does,” says Ann. “Hundreds of people that go through Studio B every day, but only exclusive groups are able to do their own recording. Realistically, we sound pretty bad,” she laughs, “but it is so much fun!”

Read more about icons of the sounds of the south: Brenda Lee: The pop icon who inspired some of the biggest names in music

Best seats in the house at the Grand Ole Opry

“A slice of music history, the Grand Ole Opry has been going strong for 102 years,” Ann tells us. And when you are there, you realize why. A live radio programme and a variety show, the quality is unmatched, and it remains a flagship sounds of the south venue.

“With Luxury Gold we have amazing seats and guests are mesmerized from the beginning,” she says. “The cool thing about the Grand Ole Opry is that they have modern country, old country, bluegrass and gospel. They might have some rock or a comedian mixed in. It’s an amazing variety show, and for many, the highlight of the tour.”

Pay homage to ‘The King’ at Graceland

“Going to Graceland is really a meaningful thing for people to do, almost a pilgrimage, even for those that were not fans of Elvis’ music,” Ann says. “It’s a very personal tour, going through his home, as it was in the 1970s. You get a glimpse into what life was like at home for such an iconic figure.

“We also visit the famous Sun studios in Memphis, known worldwide as ‘The Birthplace of Rock’n’roll’. It is the discovery location of musical legends and genres of the 50’s from B.B. King and Elvis Presley to Johnny Cash and Jerry Lee Lewis; from Blues and Gospel to Country and Rock’n’roll.”

You might be interested to read: Why a Luxury Gold Tour is Perfect for Families with Grown-up Children

Gastronomic delights, tailored for you

“The southern states are a foodies dream, and the cuisine varies a lot on this south USA tour,” Ann explains. “In Nashville, hot chicken is really famous, and you must try a real sweet confection called the Goo Goo Cluster. Once you get to Memphis, it’s all about BBQ – the sizzling sounds of the south. And then in New Orleans, it’s the famous jambalaya, gumbo and crawfish.”

A keen lover of gastronomy herself, Ann’s passion and knowledge enhances your dining experience every day. From carefully chosen restaurants and dining experiences, to expert suggestions in your free time, she’ll ensure your culinary journey is tailored, satisfying and explorative.

“In both Memphis and New Orleans, guests have free evenings. For these I have a hand-picked selection of great restaurants that they can easily walk to. Anything I recommend I have been to myself, so I know it is of the highest standards of food and service. I’ll have menus ready for you to sample and will make the reservations. I’m all about the details and will even walk you there if you want.”

Hear from another of our Travel Concierges: French connection: Travel Concierge Arsen on sophisticated Eastern Canada

VIP BBQ to fine dining

“One highlight culinary experience, in Memphis, is our backstage pass to one of the city’s oldest and most iconic BBQ establishments,” says Ann. “Central BBQ is so acclaimed, the line goes stretches out of the door. However, in true Luxury Gold style, we’re greeted and ushered straight into our own private dining room.”

“After a wonderful BBQ lunch, your grilling expert is waiting to meet you. You’ll leave understanding why BBQ is so important here and very different than it is in other parts of the United States.

“In contrast, when we dine at the sumptuous Monmouth plantation, we dress up to the nines. The stunning dining room makes you feel like you are stepping into the old South. There is such wonderful attention to detail in the preparation of food and how it is served.”

Chic cocktails to Personalize Your Day

“Cocktails are a big deal in the south, and Bourbon is of course a very southern alcohol,” Ann says. “Having an elegant drink before dinner, not just beer or wine, is very much part of the culture.”

To embrace this decadent slice of culture, while in Natchez you can learn from a master with a mixology class at Dunleith Historic Inn. Alternatively, you can choose to take a private tour of the grounds and interior of a stunning antebellum mansion. Just one example of the frequent opportunities on Southern Graceto personalize your day.

Here you have the choice between two experiences, both thoughtfully curated with the Luxury Gold guest in mind. “Each offers a different lens through which to explore your destination,” says Ann, “and offers a further opportunity to tailor your tour.”

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An intimate look into history

Along with its musical history and exceptional cuisine, the American South has a deep and often dark history to tell. And on Southern Grace there are opportunities to explore these historical sounds of the south through intimate and moving experiences, guided both by Ann’s historical knowledge, and by Local Experts.

Prior to the American Civil War (11861 – 1865), the Southern states heavily relied on an agrarian economy built on large-scale plantation agriculture, primarily cotton. This reliance led to a massive demand for slave labor. Subsequently leading to the expansion of the transatlantic slave trade and the establishment of a brutal system of human bondage. As tensions escalated between the Southern slaveholding states and the Northern non-slaveholding states, the issue of slavery became a primary catalyst for the Civil War.

You might be interested to read: All Natural: Meet the Woman Safeguarding the Mississippi Delta

Frogmore plantation

“Covering 1800 acres Frogmore is a cotton plantation that dates back to the 19th Century. The family that now owns it are focused on educating people,” says Ann. “Not just how they raise cotton then compared to now, but also educating on what was life was like for slaves. The owner, Lynette Tanner, has edited a book all about slave life. Over 2000 former slaves were interviewed in the 1930s, and so she’s edited this book offering a personal and intimate insight into what life was actually like.”

“Frogmore is still a very successful cotton operation, and cotton is such an important crop. It kind of built the South and so learning more about it is very fitting when you are visiting the region.”

All bookended with magnificent stays

Exceptional days turn into decadent nights, with spectacular hotels providing an oasis of rest and elegance. From the national landmark Monmouth Inn in Natchez to the timeless sophistication of the Ritz Carlton in New Orleans, rest assured that your luxury experience continues 24/7. With our porterage your luggage will be in your room when you arrive, and your room keys ready and waiting.

“The Peabody Hotel in Memphis is outstanding,” says Ann. “Built in 1925, it’s on the National Register of Historic Places. You know you are someplace special when you step inside, it’s jaw-dropping. And you are sure to enjoy the ‘March of the Peabody Ducks’. This daily, whimsical event really delights our guests.”

“Elegant in every way, the Ritz Carlton in New Orleans is a magnificent hotel. A live jazz trio plays every evening in the bar. With three nights here, some people never want to leave. They have such a great time right here at the hotel!

“Monmouth Historic Inn in Natchez is an exquisite example of an antebellum mansion. Each room unique with period furnishings, you feel like you’ve stepped back into the 1800s when you arrive. Quiet, peaceful, tasteful, elegant. It’s a kind of respite from the big cities of Nashville, Memphis and New Orleans.”

Learn more about this magnificent hotel: Why New Orleans’ Ritz Carlton Hotel is a cut above the rest

To experience the sounds of the south for yourself on our luxurious south USA tour, take a look at our Southern Grace small group journey.

Niagara’s cascading falls. Quintessential Quebec. Mouthwatering Indigenous cuisine. To learn more about the highlights that await on Indulgence in Eastern Canada, and how each aspect of your journey is made exceptional, we spoke with Travel Concierge Arsen.

Falling deeply in love with this vast and sophisticated land, Arsen made Canada his home seven years ago. His exceptional concierge skills were honed with the Four Seasons luxury hotel brand before he began leading Luxury Gold’s small group journeys.

Offering a flawless personal service tailored to you, your Travel Concierge is an expert in both your destination, and your tastes.

“I provide a personalized and anticipatory service. That’s the luxury part of our journeys,” he tells us. “I answer your questions before you ask them, as much as is possible.”

Discover this on: Indulgence in Eastern Canada

Canada’s full splendor

“I think what makes Indulgence in Eastern Canada so special is that it shows you whole splendid package of Canada, nothing is left out,” says Arsen. “We explore the English-speaking part in Toronto and Ottowa. And we are also immersed in the deep Francophone culture in Quebec City and Montreal, which is a large part of Canada’s history.

“Canada’s Indigenous culture is also a huge part of this magnificent country’s story, which is told beautifully on this tour. We meet some fascinating people and enjoy Indigenous dining, all the while learning about both the history and present day lives of these communities.”

For travel inspiration: USA & Canada tours

A thundering start in Toronto

Your tour starts with the thundering cascades of Niagara Falls. One of the most thrilling things to do in Eastern Canada. An expertly narrated cruise allows you to experience the power of the falls up close, with the mist falling all around you. A five star stay at the St Regis Toronto, a VIP guided tour and wine tasting at Château des Charmes and a warm Canadian welcome provides a spectacular start to your luxury journey.

Exceptional dining every day

“We dine in some sensational restaurants. Sagamite in Quebec is particularly stand-out because it traces the path of indigenous gastronomy,” says Arsen. “Their menu features a BBQ of elk, deer and bison, which many people have never tried before. It’s a real treat for the palate.”

This charming restaurant in historic Old Quebec delights with both a gourmet feast and a cultural experience. As you feast on a Flaming Yatista BBQ prepared tableside, you’ll discover how important fire is to the First Nations and learn the staple meats they thrived on.

“Sagamite is the only Indigenous restaurant in Quebec City and it’s family owned,” says Arsen. “It’s a very intimate experience, you see the photos and murals of the family. The portions are huge and the food delicious.”

Spectacular hotels. Every night

@stregistoronto

Spectacular hotels bookend each day of Indulgence in Eastern Canada. Elegant and hand-selected, these magnificent stays provide a relaxing retreat as well as shining a lens on the country’s rich history.

“What sets this tour apart in terms of hotels is the variety. Each one is sensational. You enjoy the chic of an ultra-modern hotel, and the chance to stay in amazing historic properties,” says Arsen. “So, for every taste there is a luxurious delight, and each night is an experience in itself.

“We handle everything for you. When you arrive, your luggage is in your room waiting for you and your keys are ready.

From chic to chateau

@fairmontfrontenac

“Your hotel experience begins at The St Regis, Toronto. Its right in the center of the city,” Arsen tells us. “Ultra-modern, its pure luxury and everything has buttons.”

A dramatic feature of Toronto’s skyline, with its gleaming silver spire, the St. Regis Toronto is Canada’s tallest residential building. Sip champagne and bask in the heated saltwater, infinity-edged lap pool with spectacular views.

“Then for a real taste of history you have the Fairmont Hotels, which are exceptional,” says Arsen, of the Fairmont Château Laurier in Ottawa. And the jewel of the crown, the Fairmont Le Château Frontenac in Quebec City, an icon of Eastern Canada travel.

“The Fairmont Le Château Frontenac is the most photographed hotel in the world, and rightly so. It’s unbelievably beautiful,” Arsen enthuses. “Sitting regally on the top of a hill, wherever you go in the Old City of Quebec, it is guarding over you.

“We have local expert who gives us an exclusive, behind-the-scenes tour of the hotel. Gain access to areas not normally learn how Fairmont Le Château Frontenac’s history is intertwined with the inhabitants of Quebec City.”

Read more: The revered Quebec City hotel with an iconic movie star reputation

Personalize your Day – historic Montreal

On every Luxury Gold tour, you can enjoy the chance to personalize your day through carefully curated experiences. Thoughtfully chosen with the Luxury Gold guest in mind, your Travel Concierge will help you tailor your choices to get the most out of your day.  

“On Indulgence in Eastern Canada we have three opportunities to personalize your day. Once in Quebec, Ottawa and again in historic Montreal,” says Arsen. “We understand that guests like to explore in different ways so have curated experiences to cater for different tastes.”

Canadas second largest city and the world’s second largest francophone city after Paris, Montreal’s French colonial history dates back to the 16th century. A seductive blend of European charm and North American heritage, exquisite architecture and cobblestone streets blend harmoniously with modern hotels and fine dining.

“Here guests can explore the cobblestone streets of Old Montreal with a Local Expert, one of the great historical things to do in Eastern Canada. Or join a vibrant mural and street art tour to learn about the artists, works, and public art scene that is thriving in this city.” Arsen explains.

In addition to these curated experiences, your personal Travel Concierge also goes the extra mile to further customize your trip. Combining insider knowledge of each destination with the ultimate black book of contacts, they’ll feed your passions and inspire your curiosity during your free time. Whether its concerts or cuisine, exploration or relaxation, they’re always on hand with thoughtful suggestions.

Small groups means more focused attention

“If guests need specific information or have any questions, I’m always available,” Arsen tells us. “With these small group journeys, I have plenty of time to interact one on one with guests, which makes the tour very personal.

With an intimate setting of an average of 20 guests, guests can enjoy a bespoke and tailored service.

“I’m able to learn about each guest and what they like. I always like to understand what brings them here. For me it’s about treating guests as individuals rather than as a whole group.”

A special treat

“I love to leave guests with a special treat.,” says Arsen. “On my last tour I bought maple leaf pins for everyone. They were crafted in part from the original copper which covered the roofs of Canada’s Parliament buildings in Ottawa, from 1918 to 1996. This meant they were taking home a part of Canada.

“The pins are actually made by members of a charity, supporting equal opportunities for disabled people in the workplace, so you’re also supporting an important project. The guests loved it so much, they were deeply moved and touched.”

“It gives me great pleasure to ensure that, for each and every guest, their journey is unforgettable.”

To enjoy all this and more, take a look at our luxurious Indulgence in Eastern Canada tour.