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Concierge Tips, Cuisine

Five-Star Secrets: An Insider Guide to Room Service Etiquette

November 1, 2024 by Lucy Thackray No Comments

There’s something so indulgent about dialling down for room service – staying comfy in your suite, perhaps even in a fluffy bathrobe, reclining in style and waiting for that knock from your server. But what are the rules, and are there things to watch out for? We asked one anonymous industry mole from a five-star hotel for their ultimate room service etiquette tips: any dos and don’ts that will help you get the best out of that luxury tray service. Here’s our ultimate guide for approaching room service etiquette like an insider.

 

Photo of a bed with room service breakfast platters next to the bed

Don’t order when you’re already ravenous

“Twenty to thirty minutes is a typical wait for room service. But at peak times, in big hotels, catering teams reserve the right to take up to an hour to get your food to you. Call down with your order well before you want it to arrive, or you’ll just end up frustrated and hungry.”

 

Do wear whatever you like

“Is there room service etiquette when it comes to clothing? It’s not uncommon for guests to greet their tray delivery in a bathrobe, pyjamas or sweaty post-gym outfit – trust me, our servers have seen it all. Their job is just to get the tray to you and get that bill signed. The only real ‘don’t’ here would be answering the door undressed or in underwear; a bathrobe won’t make your server uncomfortable, but your underwear might!”

Read next: These Hotels Have the Best Room Service in the World

 

Breakfast is overrated

“The biggest error I see guests make is ordering eggs for breakfast up to their room. While it’s wonderful to have a lie-in while you wait for your food, eggs simply don’t travel – the scrambled eggs get hard and cold, poached yolks solidify and every style of egg is just so much better fresh from the breakfast buffet station. Coffee can get weaker and colder on the tray, too. As breakfast is far and away the most popular mealtime for room service orders, this is also the order most likely to take a long time. When I’m staying at a hotel, I go down to the restaurant for breakfast.”

The club sandwich is a room service classic for a reason

The club sandwich is a room service classic for a reason

 

There are some failsafe room service winners

“You can rarely go wrong with a club sandwich and fries on room service. Not only is it a classic that’s usually been on room service menus for years (and so been perfected), it’s something that travels well and can be jazzed up with condiments. Other failsafe stars of the room service menu include burgers and pasta dishes. Look out for what’s on the 24-hour, usually shorter room service menu – those are the perennial classics we’re confident we can get right any time of day – and what kind of cuisine is served in the main restaurants. If there’s a well-regarded Japanese restaurant onsite, the sushi platters should be just as good delivered to your room.”

You may also like: The World’s Best Hotels in 2024

 

Know your tips

“As with any kind of food and beverage tipping, room service etiquette for a tip will vary from place to place. In the US, 18%-20% of the room service bill is standard; in most hotels in major cities, a 12-15% service or ‘tray’ charge will be included on your bill. In the rare cases or farther-flung countries where this isn’t the case, rounding up to the nearest 10 or adding on $5 or so’s worth as a tip will be acceptable.”

 

Want something not on the menu? Just ask

“Most hotels will only bring you what’s on the menu, but if you have a hankering for something simple – a grilled cheese sandwich, say, or a simple tomato salad – that’s not on there, it’s worth asking. It’s not necessarily breaking room service etiquette to ask for a green juice on an uninspiring drinks menu, or for a side of potatoes you don’t see listed in print. Especially in more high end hotels, food and beverage managers will go out of their way to accommodate you.”

Don't fret about answering the door in your bathrobe

Don’t fret about answering the door in your bathrobe (Unsplash/Getty)

 

Your tray shouldn’t feel stale

“In a poor room service setting, the pitfalls will be obvious: your eggs will be cold, your coffee may have a layer of film across the top, or the contents of the plate may have slid sideways in transit. Hotels with a strong grasp of their room service offering will be able to deliver your food hot, fresh and unspoiled – so don’t be afraid to call down and ask for a replacement item or dish. Consider that you’re paying extra for the tray service: you want the food to be worth the wait.”

Bookmark for later: How to Spend 48 Hours in One of Norway’s Most Scenic Hotels

 

Be specific

“If you’re a foodie who knows what you like, it pays to be specific. Want that morning coffee to be a machine espresso with a little hot water, not a weaker pot of filter coffee? Say as much when you call in your order. Want ketchup and mayo with that side of fries? Ask specifically, just in case. Whether it’s dressing on the side of a salad or freshly-squeezed OJ, not carton, we’d rather know in advance and get it right first time than risk the dreaded complaint call afterwards.”

 

What to do when you’re finished

“The universal sign for ‘I’m done with my tray’ is to put it just outside of your hotel door, on the floor – that’s why you’re frequently tripping over people’s trays and champagne buckets in hotel corridors. However, if you don’t want to lug the tray outside, it’s just as acceptable in the world of room service etiquette to call down and say your tray is ready to collect. A member of the F&B team will be up reasonably promptly.”

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Africa, Asia, Europe, Luxury Journeys

The World’s Best Hotels in 2024 Will Make You Swoon

October 25, 2024 by Laura Goodman No Comments

Every year, 600 industry experts combine forces to declare The World’s 50 Best Hotels, celebrating the very best hotel experiences across the globe. The list is published by William Reed, also responsible for The World’s 50 Best Restaurants. In their own words, “50 Best acknowledges the many levels on which hotels operate as well as the people behind them – recognising and celebrating the most outstanding establishments and the individuals who bring them to life”.

 

 

View this post on Instagram

 

A post shared by Capella Bangkok (@capellabangkok)

 

This year, the world’s best hotel is officially Capella, an incredible riverside oasis in Bangkok, which knocked last year’s number one, Passalacqua in Lake Como, down to a highly respectable second place. Bangkok had a bumper year, with four hotels on the list, making Capella’s victory all the sweeter. Of Europe’s 13 entries, there were some urban classics, such as The Connaught and Claridge’s in London and Le Bristol and Hotel de Crillon in Paris. There were a notable number of new entries in more remote destinations, including Kokomo Private Island, Six Senses Zighy Bay in Oman and The Brando in French Polynesia.

Below, we’ve chosen six of our favourite hotels from the list – in destinations you can travel to with Luxury Gold. If any of them capture your imagination, or you’d just like to experience one of the world’s best hotels for yourself, consider extending your stay at the beginning or end of your journey with us.

 

Say hello to the world’s best hotels

No. 6: Aman, Tokyo

At number six, this sleek, hard-edged hotel sits right in the thick of Tokyo, somehow maintaining a zen-like calm in all corners. The lines couldn’t be straighter, the windows couldn’t be bigger, the views through floor-to-ceiling windows couldn’t be more mega – and yet “the transition from city to escapism is instantaneous”. The World’s 50 Best draws particular attention to the window-side stone bathtubs, the temple-like spa, the 30-metre swimming pool and the ethereally light-filled lobby.

Majestic Japan is an 11-day journey taking in Osaka, Kyoto, Hiroshima and more. The last stop is Tokyo, making it easy to add a couple of extra days in the city.

 

 

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A post shared by Aman Tokyo (@aman_tokyo)

 

No. 4: Cheval Blanc, Paris

It’s not surprising that LVMH (Louis Vuitton Moët Hennessy) makes some of the world’s best hotels, but this is its first maison in a city. It couldn’t be more in Paris – close to the Marais, over the Seine from Saint-Germain, with views of the Eiffel Tower that remain seared in your mind forever. The rooms are chic golden havens, the spa is Dior and Le Tout-Paris is a brasserie that embraces Paris’s skyline like nowhere else. It’s easy to see why this hotel is number 4.

Our Ultimate France journey is two full weeks of French immersion, by way of Monte Carlo, Provence and Bordeaux, finishing – conveniently enough – in Paris.

 

 

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A post shared by Cheval Blanc Paris (@chevalblancparis)

 

No. 11: Claridge’s, London

Proving it really is timeless, Mayfair’s art deco icon comes in at number 11. It has been literally and figuratively flying the flag for Great Britain among the world’s best hotels since 1856, but recent years have seen the addition of a five-storey subterranean Japanese-inspired spa and a facelift for many of the sumptuous suites. Known for that very English thing – discretion – Claridge’s remains the host of choice for high society, global dignitaries, designers and celebrities.

Our 10-day British Royal journey starts in London, so you can arrive a little early and start as you mean to go on.

 

 

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A post shared by CLARIDGE’S (@claridgeshotel)

 

No. 19: Four Seasons Firenze, Florence

There are four Four Seasons hotels on the list this year, all of them completely different in character. At number 19, this one is the most palatial of the properties, surrounded by Florence’s largest private garden, in the impeccably restored 15th-century Medici family palazzo. The interiors fully celebrate the Italian Renaissance, with dramatic floral displays sitting among frescoes, bronze sculptures, mosaics and moldings aplenty.

It’s about three hours to Florence from both Rome and Venice, where Ultimate Italy begins and ends.

 

 

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A post shared by Four Seasons Hotel Firenze (@fsflorence)

 

Mount Nelson, Cape Town

This is Cape Town’s Grande Dame, affectionately known as The Nellie, or Pink Lady. She’s been with us for over a century and this year she’s the best hotel in Africa, and according to this list, the world’s 28th best hotel. The candyfloss hue of the building flows through the hotel – in the towels, sun loungers, macarons and rose gardens, making for a joyful luxury space. New initiatives include replacing historic oil paintings with emerging African artists. The World’s 50 Best says service is “light-hearted and personality filled”.

Spectacular South Africa is an eight-day journey (or a 10-day journey if you add Victoria Falls), beginning in Cape Town.

 

 

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A post shared by Mount Nelson (@belmondmountnelsonhotel)

 

No. 43: Suján Jawai, Rajasthan

At number 43 is this rare beauty – a luxury camp set into the plain next to the Aravalli mountains, among billion-year-old granite rock formations, where leopards roam free. It consists of 10 tented suites, each with its own private sit-out in the Jawai wilderness. In the dining tent, meals follow the rhythm of safari – there are no set dining times. At sunrise, freshly-made Indian snacks, tea and coffee are served during the morning game drive, followed by stuffed parathas back at camp.

At the end of our 13-day Imperial Rajasthan journey, most guests fly from Udaipur to Delhi for their homeward flight, but Udaipur happens to be a mere three hours’ drive from Suján Jawai.

 

 

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A post shared by SUJÁN (@thesujanlife)

 

The Rest of the Best Hotels in the World 2024:

  1. Capella, Bangkok
  2. Passalacqua, Lake Como
  3. Rosewood, Hong Kong
  4. Cheval Blanc, Paris
  5. The Upper House, Hong Kong
  6. Raffles, Singapore
  7. Aman, Tokyo
  8. Soneva Fushi, Maldives
  9. Atlantis The Royal, Dubai
  10. Nihi Sumba, Sumba Island
  11. Claridge’s, London
  12. Mandarin Oriental, Bangkok
  13. Raffles London at The OWO
  14. Four Seasons Bangkok at Chao Phraya River
  15. Hôtel de Crillon, Paris
  16. Chablé Yucatán, Chocholá
  17. Hotel du Cap-Eden-Roc, Antibes
  18. Maroma, Riviera Maya
  19. Four Seasons Firenze, Florence
  20. Borgo Santandrea, Amalfi
  21. Desa Potato Head, Bali
  22. Bulgari, Tokyo
  23. The Lana, Dubai
  24. Rosewood, São Paulo
  25. The Calile, Brisbane
  26. The Siam, Bangkok
  27. Park Hyatt, Kyoto
  28. Mount Nelson, Cape Town
  29. One&Only Mandarina, Riviera Nayarit
  30. The Carlyle, New York
  31. La Mamounia, Marrakech
  32. Four Seasons, Madrid
  33. Capella, Singapore
  34. Four Seasons at The Surf Club, Surfside
  35. Hotel Bel-Air, Los Angeles
  36. Eden Rock, St. Barths
  37. Aman, New York
  38. Royal Mansour, Marrakech
  39. Amangalla, Galle
  40. Le Bristol, Paris
  41. Gleneagles, Auchterarder
  42. Castello di Reschio, Lisciano Niccone
  43. Suján Jawai, Rajasthan
  44. Singita, Kruger National Park
  45. Six Senses Zighy Bay, Zaghi
  46. The Connaught, London
  47. The Brando, Tetiaroa
  48. Hotel Esencia, Tulum
  49. The Tasman, Hobart
  50. Kokomo Private Island, Yaukuve Levu Island
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Africa, Europe, Luxury Journeys

The 2024 Luxury Openings We’re Already Getting Excited About

June 7, 2023 by Luxury Gold No Comments
Image of lounge on Orient Express Dolce Vita, with sn=mooth lines and natural furnishings evoking the spirit of Italy

Although we’re only six months into 2023, and there’s plenty to be excited for with the summer still ahead of us, but we’ve always got one eye on what’s coming up further down the line. And 2024 is already shaping up to be an exciting year for luxury travel. To whet your appetite for 2024 travel, we’ve selected some of the new openings in the luxury travel sphere that deserve your attention. These offer the perfect reason to treat yourselves to an unforgettable luxury guided vacation to these spectacular destinations.

New luxury trains in Italy – Orient Express ‘Dolce Vita’

Image of lounge on Orient Express Dolce Vita, with sn=mooth lines and natural furnishings evoking the spirit of Italy

@orientexpress

Over 150 years ago, the first ever Orient Express journey launched luxury train travel into another dimension.  And to this day the name Orient Express is still the epitome timeless nostalgia and glamour.

In 2024, this five-star train will launch six new ‘Dolce Vita’ itinerates, the ultimate way to bookend your Italian vacation.

From the snow-capped peaks of the northern Alps through the picturesque hills of Tuscany and the breathtaking beaches of the southern coast, journeys visit iconic cities including Venice, Rome and Matera.

Image of a suite on the Orient Express Dolche Vita, with a bed and furniture in a sleek style

Every aspect of this luxury train pays tribute to “La Dolce Vita.” Choose from 12 Deluxe cabins, 18 suites, and one La Dolce Vita suite. In partnership with esteemed local and international chefs and sommeliers, passengers will savor a 5-star dining experience onboard, showcasing the best of Italy through world-renowned wines and delicious haute cuisine.

Plus new hotels – Orient Express Minerva Hotel, Rome and Orient Express Venice

The facade of the Grand Hotel Minerva, lit up at night, which is set for a new opening

Furthermore, bringing the Golden Age glamour of the rails to their own hotels, the very first Orient Express Hotels have announced new openings in 2024 in Rome and Venice.

The Orient Express, Minerva in Rome will be sited in the former Palazzo Fonseca and is set to be a high-class romantic landmark for Rome. This exquiste 17th century palace is adorned with Roman columns and sculptures by Rinaldi Rinaldo.

The Palazzo Donà Giovannelli, built in 1400 by architect Filippo Calendario, known for Venice’s famed Doge’s Palace is the home for the Orient Express Hotel, Venice. An ode to the city’s heritage, suites will all overlook the gardens and canals of Venice and select terraces hidden on the hotel’s rooftops will offer the most beautiful views of the wonders of the Serenissima.

Expect all the luxury and nostalgia of the Golden Age of Travel that you get from their trains, wrapped up in a sumptuous hotel, with the finest Italian gastronomy on offer.

Take a timeless Italian journey with: Ultimate Italy

You might also enjoy reading: An exclusive invitation from La Famiglia Mazzei, a Tuscan wine dynasty

Egypt – new art hotel

view of the Mosques of Sultan Hassan and Al-Rifai, glinting in the morning sunshine

In the bustling capital of Cairo, Egypt is set to get its first luxury ‘art hotel.’ Set to open in early 2024, the Hyatt Centric Cairo West will create an art journey for guests from the moment they arrive.

Reflecting the outstanding historical riches of Cairo and Egypt, the urban hotel will showcase the city through the lens of contemporary artists. At every turn, including in its 283 rooms, nods to Egyptian crafts and pharaonic heritage will blend with a showcase of the country’s pop culture.

Paintings, sculptures and architectural features will be complemented by landscaped gardens, a sumptuous pool and inspiring social spaces. Located in the Pyramid Heights area close to the new Grand Egyptian Museum (set to open this year) the hotel is perfectly located to immerse yourself in the rich history of Egypt.

See the best of Cairo and Egypt with: Elegance of the Nile

 You may also enjoy reading: Riches of the Nile: Why Egypt’s icon is the grandest river in the world

Lisbon – new Melia hotel

Lisbon cityscape with St George Castle at sunset, showing red roofed houses and water in the background.

Hailed as one of the most charismatic and vibrant cities in Europe, Portugal’s capital Lisbon is a highly desirable destination. Blending traditional heritage with striking modernism, all wrapped up in a glorious year-round climate.

To add to the city’s alure, a new ME by Meliá Hotel, an exciting new opening for Lisbon is set for 2024, bringing its unique brand of luxury to the city. Described as a destination in itself, local art will blend with the latest technology to bring an eclectic and luxurious stay.

The fully equipped spa will offer everything you need to disconnect and enjoy a total-relaxation experience, whether in the indoor pool, sauna, Turkish bath or massage cabins. And a classy Rooftop Bar will let you sip a cocktail and soak up the ambience in the city, with fantastic panoramic views.

Discover the delights of Lisbon on: Spain & Portugal in Style

London – new museum takes you back in time

sketch of Shakespeare’s head and shoulders, in blue, red and green

@bompassandparr

Why not top off a five-star visit to the capital with a step back to a bygone era? From spring 2024, a unique opportunity awaits visitors who wish to journey back in time, and step into the heart of Elizabethan High Society.

The new Shakespeare Museum in London is one of London’s most exciting new openings for 2024. Situated on the grounds of the old playhouse that staged productions like Romeo & Juliet and Henry V, the museum is set to transport visitors to this captivating era.

Guests can anticipate immersive, multisensory encounters, wrapping you in the sights, smells, sounds and ambiance that inspired Shakespeare’s plays. Through cutting-edge AI technology and a projected reconstruction of the playhouse, you’re promised a remarkable resurrection of the past, and can even step onto the stage yourself.

Visit London on: Castles & Kingdoms and British Royale

You may also enjoy reading: How Travel Concierge Michael Gives a Royal Welcome in the UK

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