Hotels

When you take a journey to one of the most spectacular corners of New Zealand – Fiordland National Park – you want to get as close to nature as possible. The Milford Sound Lodge takes you there, with stylish and secluded chalets enveloped in breathtaking, natural beauty. Set right on the doorstep of the iconic Milford Sound, and with a front-row seat to Fiordland’s waterfalls, rivers and peaks, the Milford Sound Lodge is truly incomparable.

Discover for yourself on The Long White Cloud, our New Zealand Luxury Tour 

There’s something so indulgent about dialling down for room service – staying comfy in your suite, perhaps even in a fluffy bathrobe, reclining in style and waiting for that knock from your server. But what are the rules, and are there things to watch out for? We asked one anonymous industry mole from a five-star hotel for their ultimate room service etiquette tips: any dos and don’ts that will help you get the best out of that luxury tray service. Here’s our ultimate guide for approaching room service etiquette like an insider.

Don’t order when you’re already ravenous

“Twenty to thirty minutes is a typical wait for room service. But at peak times, in big hotels, catering teams reserve the right to take up to an hour to get your food to you. Call down with your order well before you want it to arrive, or you’ll just end up frustrated and hungry.”

Do wear whatever you like

“Is there room service etiquette when it comes to clothing? It’s not uncommon for guests to greet their tray delivery in a bathrobe, pyjamas or sweaty post-gym outfit – trust me, our servers have seen it all. Their job is just to get the tray to you and get that bill signed. The only real ‘don’t’ here would be answering the door undressed or in underwear; a bathrobe won’t make your server uncomfortable, but your underwear might!”

Read next: These Hotels Have the Best Room Service in the World

Breakfast is overrated

“The biggest error I see guests make is ordering eggs for breakfast up to their room. While it’s wonderful to have a lie-in while you wait for your food, eggs simply don’t travel – the scrambled eggs get hard and cold, poached yolks solidify and every style of egg is just so much better fresh from the breakfast buffet station. Coffee can get weaker and colder on the tray, too. As breakfast is far and away the most popular mealtime for room service orders, this is also the order most likely to take a long time. When I’m staying at a hotel, I go down to the restaurant for breakfast.”

The club sandwich is a room service classic for a reason

There are some failsafe room service winners

“You can rarely go wrong with a club sandwich and fries on room service. Not only is it a classic that’s usually been on room service menus for years (and so been perfected), it’s something that travels well and can be jazzed up with condiments. Other failsafe stars of the room service menu include burgers and pasta dishes. Look out for what’s on the 24-hour, usually shorter room service menu – those are the perennial classics we’re confident we can get right any time of day – and what kind of cuisine is served in the main restaurants. If there’s a well-regarded Japanese restaurant onsite, the sushi platters should be just as good delivered to your room.”

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Know your tips

“As with any kind of food and beverage tipping, room service etiquette for a tip will vary from place to place. In the US, 18%-20% of the room service bill is standard; in most hotels in major cities, a 12-15% service or ‘tray’ charge will be included on your bill. In the rare cases or farther-flung countries where this isn’t the case, rounding up to the nearest 10 or adding on $5 or so’s worth as a tip will be acceptable.”

Want something not on the menu? Just ask

“Most hotels will only bring you what’s on the menu, but if you have a hankering for something simple – a grilled cheese sandwich, say, or a simple tomato salad – that’s not on there, it’s worth asking. It’s not necessarily breaking room service etiquette to ask for a green juice on an uninspiring drinks menu, or for a side of potatoes you don’t see listed in print. Especially in more high end hotels, food and beverage managers will go out of their way to accommodate you.”

Don’t fret about answering the door in your bathrobe (Unsplash/Getty)

Your tray shouldn’t feel stale

“In a poor room service setting, the pitfalls will be obvious: your eggs will be cold, your coffee may have a layer of film across the top, or the contents of the plate may have slid sideways in transit. Hotels with a strong grasp of their room service offering will be able to deliver your food hot, fresh and unspoiled – so don’t be afraid to call down and ask for a replacement item or dish. Consider that you’re paying extra for the tray service: you want the food to be worth the wait.”

Bookmark for later: How to Spend 48 Hours in One of Norway’s Most Scenic Hotels

Be specific

“If you’re a foodie who knows what you like, it pays to be specific. Want that morning coffee to be a machine espresso with a little hot water, not a weaker pot of filter coffee? Say as much when you call in your order. Want ketchup and mayo with that side of fries? Ask specifically, just in case. Whether it’s dressing on the side of a salad or freshly-squeezed OJ, not carton, we’d rather know in advance and get it right first time than risk the dreaded complaint call afterwards.”

What to do when you’re finished

“The universal sign for ‘I’m done with my tray’ is to put it just outside of your hotel door, on the floor – that’s why you’re frequently tripping over people’s trays and champagne buckets in hotel corridors. However, if you don’t want to lug the tray outside, it’s just as acceptable in the world of room service etiquette to call down and say your tray is ready to collect. A member of the F&B team will be up reasonably promptly.”

Every year, 600 industry experts combine forces to declare The World’s 50 Best Hotels, celebrating the very best hotel experiences across the globe. The list is published by William Reed, also responsible for The World’s 50 Best Restaurants. In their own words, “50 Best acknowledges the many levels on which hotels operate as well as the people behind them – recognising and celebrating the most outstanding establishments and the individuals who bring them to life”.

 

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This year, the world’s best hotel is officially Capella, an incredible riverside oasis in Bangkok, which knocked last year’s number one, Passalacqua in Lake Como, down to a highly respectable second place. Bangkok had a bumper year, with four hotels on the list, making Capella’s victory all the sweeter. Of Europe’s 13 entries, there were some urban classics, such as The Connaught and Claridge’s in London and Le Bristol and Hotel de Crillon in Paris. There were a notable number of new entries in more remote destinations, including Kokomo Private Island, Six Senses Zighy Bay in Oman and The Brando in French Polynesia.

Below, we’ve chosen six of our favourite hotels from the list – in destinations you can travel to with Luxury Gold. If any of them capture your imagination, or you’d just like to experience one of the world’s best hotels for yourself, consider extending your stay at the beginning or end of your journey with us.

Say hello to the world’s best hotels

No. 6: Aman, Tokyo

At number six, this sleek, hard-edged hotel sits right in the thick of Tokyo, somehow maintaining a zen-like calm in all corners. The lines couldn’t be straighter, the windows couldn’t be bigger, the views through floor-to-ceiling windows couldn’t be more mega – and yet “the transition from city to escapism is instantaneous”. The World’s 50 Best draws particular attention to the window-side stone bathtubs, the temple-like spa, the 30-metre swimming pool and the ethereally light-filled lobby.

Majestic Japan is an 11-day journey taking in Osaka, Kyoto, Hiroshima and more. The last stop is Tokyo, making it easy to add a couple of extra days in the city.

 

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No. 4: Cheval Blanc, Paris

It’s not surprising that LVMH (Louis Vuitton Moët Hennessy) makes some of the world’s best hotels, but this is its first maison in a city. It couldn’t be more in Paris – close to the Marais, over the Seine from Saint-Germain, with views of the Eiffel Tower that remain seared in your mind forever. The rooms are chic golden havens, the spa is Dior and Le Tout-Paris is a brasserie that embraces Paris’s skyline like nowhere else. It’s easy to see why this hotel is number 4.

Our Ultimate France journey is two full weeks of French immersion, by way of Monte Carlo, Provence and Bordeaux, finishing – conveniently enough – in Paris.

 

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No. 11: Claridge’s, London

Proving it really is timeless, Mayfair’s art deco icon comes in at number 11. It has been literally and figuratively flying the flag for Great Britain among the world’s best hotels since 1856, but recent years have seen the addition of a five-storey subterranean Japanese-inspired spa and a facelift for many of the sumptuous suites. Known for that very English thing – discretion – Claridge’s remains the host of choice for high society, global dignitaries, designers and celebrities.

Our 10-day British Royal journey starts in London, so you can arrive a little early and start as you mean to go on.

 

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No. 19: Four Seasons Firenze, Florence

There are four Four Seasons hotels on the list this year, all of them completely different in character. At number 19, this one is the most palatial of the properties, surrounded by Florence’s largest private garden, in the impeccably restored 15th-century Medici family palazzo. The interiors fully celebrate the Italian Renaissance, with dramatic floral displays sitting among frescoes, bronze sculptures, mosaics and moldings aplenty.

It’s about three hours to Florence from both Rome and Venice, where Ultimate Italy begins and ends.

 

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Mount Nelson, Cape Town

This is Cape Town’s Grande Dame, affectionately known as The Nellie, or Pink Lady. She’s been with us for over a century and this year she’s the best hotel in Africa, and according to this list, the world’s 28th best hotel. The candyfloss hue of the building flows through the hotel – in the towels, sun loungers, macarons and rose gardens, making for a joyful luxury space. New initiatives include replacing historic oil paintings with emerging African artists. The World’s 50 Best says service is “light-hearted and personality filled”.

Spectacular South Africa is an eight-day journey (or a 10-day journey if you add Victoria Falls), beginning in Cape Town.

 

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No. 43: Suján Jawai, Rajasthan

At number 43 is this rare beauty – a luxury camp set into the plain next to the Aravalli mountains, among billion-year-old granite rock formations, where leopards roam free. It consists of 10 tented suites, each with its own private sit-out in the Jawai wilderness. In the dining tent, meals follow the rhythm of safari – there are no set dining times. At sunrise, freshly-made Indian snacks, tea and coffee are served during the morning game drive, followed by stuffed parathas back at camp.

At the end of our 13-day Imperial Rajasthan journey, most guests fly from Udaipur to Delhi for their homeward flight, but Udaipur happens to be a mere three hours’ drive from Suján Jawai.

 

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The Rest of the Best Hotels in the World 2024:

1. Capella, Bangkok
2. Passalacqua, Lake Como
3. Rosewood, Hong Kong
4. Cheval Blanc, Paris
5. The Upper House, Hong Kong
6. Raffles, Singapore
7. Aman, Tokyo
8. Soneva Fushi, Maldives
9. Atlantis The Royal, Dubai
10. Nihi Sumba, Sumba Island
11. Claridge’s, London
12. Mandarin Oriental, Bangkok
13. Raffles London at The OWO
14. Four Seasons Bangkok at Chao Phraya River
15. Hôtel de Crillon, Paris
16. Chablé Yucatán, Chocholá
17. Hotel du Cap-Eden-Roc, Antibes
18. Maroma, Riviera Maya
19. Four Seasons Firenze, Florence
20. Borgo Santandrea, Amalfi
21. Desa Potato Head, Bali
22. Bulgari, Tokyo
23. The Lana, Dubai
24. Rosewood, São Paulo
25. The Calile, Brisbane
26. The Siam, Bangkok
27. Park Hyatt, Kyoto
28. Mount Nelson, Cape Town
29. One&Only Mandarina, Riviera Nayarit
30. The Carlyle, New York
31. La Mamounia, Marrakech
32. Four Seasons, Madrid
33. Capella, Singapore
34. Four Seasons at The Surf Club, Surfside
35. Hotel Bel-Air, Los Angeles
36. Eden Rock, St. Barths
37. Aman, New York
38. Royal Mansour, Marrakech
39. Amangalla, Galle
40. Le Bristol, Paris
41. Gleneagles, Auchterarder
42. Castello di Reschio, Lisciano Niccone
43. Suján Jawai, Rajasthan
44. Singita, Kruger National Park
45. Six Senses Zighy Bay, Zaghi
46. The Connaught, London
47. The Brando, Tetiaroa
48. Hotel Esencia, Tulum
49. The Tasman, Hobart
50. Kokomo Private Island, Yaukuve Levu Island